IOM Domains of Quality

Innovations

Patient-Centered, Peer-Led Education and Support Enhance Patient Engagement and Self-Efficacy and Reduce Hospital Readmissions for Patients with Spinal Cord Injury 06/28/16

The Shepherd Center (a not-for-profit hospital specializing in medical treatment, research, and rehabilitation for people with spinal cord injury and brain injury) revamped its patient education...

Community Paramedic Works Onsite in Homeless Shelter, Significantly Reducing Unnecessary 911 Calls and Connecting Residents to Primary Care 04/27/16

A community paramedic works onsite at Harbor Light Shelter, a homeless shelter, during afternoon and evening hours 4 days a week during periods when an onsite primary care clinic is not open. The...

Patient and Family Advisor Rounding Contributes to Reduction in Falls and to Better Performance on Key Patient Experience Metrics 03/24/16

Volunteer patient and family advisors at Health Central Hospital regularly observe key touchpoints between clinical staff and patients/family members and independently conduct rounds on patients...

Patient and Family Advisors Spearhead Redesign of Bedside Shift-Change Reporting, Leading to More Consistent Use 03/09/16

Patient and family advisors at the University of Washington Medical Center worked with other key stakeholders to redesign an often-ignored bedside change-of-shift reporting process. The goal was...

On-the-Scene Video Consultations With Emergency Physicians Reduce Unnecessary Ambulance Transports and Emergency Department Visits, Connect People to Medical Homes 11/05/15

Through a program known as ETHAN (“Emergency Telehealth and Navigation”), the City of Houston Fire Department Emergency Medical Services program uses video and other technology to allow emergency...

QualityTools

Pathways to Safer Opioid Use 08/31/16

Pathways to Safer Opioid Use is an immersive, interactive training tool that was designed using the opioid-related recommendations outlined in the National Action Plan for Adverse Drug Event Prevention (ADE Action Plan). The training uses the...

Connecting Those at Risk to Care: The Quick Start Guide to Developing Community Care Coordination Pathways 03/03/16

This quick start guide complements the Pathways Community HUB Manual: A Guide To Identify and Address Risk Factors, Reduce Costs, and Improve Outcomes, published in 2016 by the Agency for Healthcare Research and Quality (AHRQ). That manual...

Patient and Family Engagement Resource Compendium 02/23/16

The Health Research & Educational Trust (HRET) developed this compendium to link patient and family engagement concepts and strategies to available resources. The compendium resources are designed to support hospital efforts to partner with...

SHARE Approach Curriculum Tools 02/12/16

The SHARE Approach is a five-step process for shared decision making that includes exploring and comparing the benefits, harms, and risks of each option through meaningful dialogue about what matters most to the patient. The five steps of the...

Patient Engagement in Redesigning Care Toolkit 02/12/15

This toolkit is designed for hospital and clinical directors, managers, clinicians, and researchers to assist in engaging patients as partners in quality improvement activities. It contains two tools that can be customized by organizations to...

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