Patient satisfaction

Innovations

Patient and Family Advisor Rounding Contributes to Reduction in Falls and to Better Performance on Key Patient Experience Metrics 03/24/16

Volunteer patient and family advisors at Health Central Hospital regularly observe key touchpoints between clinical staff and patients/family members and independently conduct rounds on patients...

Patient and Family Advisors Spearhead Redesign of Bedside Shift-Change Reporting, Leading to More Consistent Use 03/09/16

Patient and family advisors at the University of Washington Medical Center worked with other key stakeholders to redesign an often-ignored bedside change-of-shift reporting process. The goal was...

Children’s Hospital Hires Parents To Promote Patient- and Family-Centered Care, Leading to Eightfold Increase in Patient and Family Advisors and Higher Satisfaction 06/16/15

Children’s Mercy Hospital created a new paid position, the Family-Centered Care Coordinator, to ensure that the voices of patients and families are heard throughout the organization and to promote...

Welcome Policy Eliminates Visiting Restrictions and Allows Loved Ones To Be With Patients Round-the-Clock, Generating Positive Feedback From All Stakeholders 01/12/15

Contra Costa Regional Medical Center replaced its traditional visitation policy with a “Partners in Care Welcome Policy” that supports and welcomes the round-the-clock presence and participation...

Home Telemonitoring Does Not Improve Blood Pressure or Glycemic Control in Diabetes Patients 11/06/14

Six family medicine and internal medicine clinics affiliated with the University of Missouri provided diabetes patients who had uncontrolled blood pressure, uncontrolled blood glucose, or both...

QualityTools

OpenNotes Toolkit 04/01/14

The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems. The toolkit also offers tips for both patients and clinicians on maximizing the benefits of open notes.

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Minnesota Community Measurement: Provider Tools and Resources 11/05/13

These tools and resources for providers and health professionals complement the categories of data reported by the Minnesota Community Measurement (MNCM). MNCM creates and refines measures, and collects and reports health care data used to drive...

Engaging Patients in Improving Ambulatory Care 09/30/13

This toolkit, for health care organizations and primary care practices, provides guidance on how to work with patients and families to improve care. The compendium of resources includes a variety of tools that health care organizations can use to...

Road to Health Toolkit Evaluation Guide 10/09/12

This toolkit for community health workers, diabetes educators, and health educators presents easy-to-use tools for collecting key pieces of data in evaluations. The evaluation tools assist in determining how the Road to Health Toolkit is being...

Performance Measurement and Public Reporting Quality Toolbox 09/19/12

This toolbox for patients and consumers provides information on how consumers can make health care decisions that improve the quality of care that they receive. These presentations, fact sheets, guidelines, and surveys can assist consumers by...

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