Waiting time management

Innovations

Real-Time Location System Tracks Staff, Patients, and Equipment, Reducing Costs, Improving Infection Control and Room Turnaround, and Generating High Satisfaction 02/27/14

Two hospitals (a 40-year-old flagship facility and a new 58-bed facility) that are part of the Texas Health Resources health system use a real-time location system enabled by radio frequency and...

Statewide Ban on Ambulance Diversions Reduces Ambulance Turnaround Time and Emergency Department Length of Stay for Patients Admitted to the Hospital 01/14/14

In 2009, the Massachusetts Department of Public Health became the first State to ban ambulance diversions—a practice in which a crowded emergency department temporarily stops accepting patients...

Foundation Develops Community-Based HIV Testing and Partnerships With Medical Homes, Leading to More Timely Linkages to Care for Newly Diagnosed Patients 11/25/13

Recognizing the challenges of the existing system to connect newly diagnosed HIV patients to care, the AIDS Foundation of Chicago developed community-based testing programs and partnerships with...

Citywide Collaborative Implements Multiple Initiatives That Reduce Appointment Wait Times, Readmissions, and Emergency Department Use for Low-Income Minority Patients 11/10/13

The Trenton Health Team is a not-for-profit, public–private partnership dedicated to expanding access to high-quality, coordinated care for vulnerable residents in Trenton, NJ. Governed by leaders...

Statewide Partnership Provides Mental Health Assessments via Telemedicine to Patients in Rural Emergency Departments, Reducing Wait Times, Hospitalizations, and Costs 10/07/13

The South Carolina Department of Mental Health partnered with the University of South Carolina School of Medicine and 18 predominantly rural hospitals from the South Carolina Hospital Association...

QualityTools

Sharing Specialty Services: A Business Guide and Toolkit for Community Clinics 06/18/13

This business planning guide is designed to assist community clinics and health centers (CCHCs) and clinic consortia as they consider developing networks to share specialty services. The guide walks the reader through the relevant planning...

Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals 03/13/12

This guide, for hospital administrators and emergency department leaders, provides step-by-step instructions for planning and implementing patient flow improvement strategies to ease emergency department crowding.

The information and...

Emergency Severity Index, Version 4: Implementation Handbook, 2012 Edition 01/19/12

The Emergency Severity Index (ESI) is a simple to use, five-level triage instrument that categorizes emergency department (ED) patients by evaluating both patient acuity and resources. The algorithm provides clinically relevant stratification of...

Hospital Overcrowding 07/12/10

The Hospital Overcrowding Web site includes resources on overcrowding, including the “full capacity protocol,” which guides the movement of patients when the hospital is full, addressing high hospital census in a distributive and safe fashion....

Queueing ToolPak 4.0 04/24/08

The Queueing ToolPak (QTP) is a Microsoft Excel add-in that performs basic calculations for waiting line analysis. The functions allow integration of queueing performance measures into spreadsheet models without the limitations imposed by...

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