Provider-patient communication

Innovations

Patient and Family Advisors Spearhead Redesign of Bedside Shift-Change Reporting, Leading to More Consistent Use 03/09/16

Patient and family advisors at the University of Washington Medical Center worked with other key stakeholders to redesign an often-ignored bedside change-of-shift reporting process. The goal was...

Specially Trained Paramedics Respond to Nonemergency 911 Calls and Proactively Care for Frequent Callers, Reducing Inappropriate Use of Emergency Services 12/19/14

Developed by Christian Hospital and Northwest HealthCare (a two-hospital system that is part of the BJC HealthCare System), Community Health Access Program is a mobile program that...

Home Telemonitoring Does Not Improve Blood Pressure or Glycemic Control in Diabetes Patients 11/06/14

Six family medicine and internal medicine clinics affiliated with the University of Missouri provided diabetes patients who had uncontrolled blood pressure, uncontrolled blood glucose, or both...

Electronic System for Referring Tobacco Users to Quitline and Monitoring Their Progress Increases Physician Referrals and Enhances Access to Cessation Services 11/05/14

In partnership with Dean Health Systems, the State of Wisconsin enhanced its phone-based tobacco quitline by creating an electronic health record–based, or “eReferral,” system that allows...

Culturally Tailored Group Meetings and Other Support Help Abused African-American Women Build Coping Skills and Reduce Depressive Symptoms, Suicidal Thoughts, and Suicide Attempts 11/05/14

Grady Health System's Grady Nia Project is a culturally tailored program that helps African-American women build coping skills to reduce the psychological symptoms and suicidal behaviors stemming...

QualityTools

Mobile Health Roadmap 07/16/14

The Mobile Health Roadmap provides guidance to professionals, organizations, corporations, and health systems on the adoption of mobile and mHealth (mobile health) devices. Mobile devices are becoming increasingly present in the health community...

Safety Net Medical Home Initiative: Resources and Tools 06/16/14

This library of publicly available resources and tools can help safety net providers understand and implement the patient-centered medical home (PCMH) model of care. Users can navigate these free resources by type or topic or by the registry of...

Whole Health Action Management: Peer Support Training Participant Guide 04/25/14

Whole Health Action Management (WHAM) is a training program and peer support group model designed to encourage resiliency, wellness, and self-management of physical and behavioral health among people with mental illnesses and substance use...

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals 04/24/14

The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides...

Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity 04/08/14

This toolkit is intended to help primary care practices link to community resources for improving the care of patients struggling with obesity. It can help practices learn what resources are available and establish productive partnerships with...

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