Patient use of electronic communication (telephone, email, web)

Innovations

Home Telemonitoring Does Not Improve Blood Pressure or Glycemic Control in Diabetes Patients 11/06/14

Six family medicine and internal medicine clinics affiliated with the University of Missouri provided diabetes patients who had uncontrolled blood pressure, uncontrolled blood glucose, or both...

Electronic System for Referring Tobacco Users to Quitline and Monitoring Their Progress Increases Physician Referrals and Enhances Access to Cessation Services 11/05/14

In partnership with Dean Health Systems, the State of Wisconsin enhanced its phone-based tobacco quitline by creating an electronic health record–based, or “eReferral,” system that allows...

Awareness Campaign Targeting Young Minority Women Offers Free Home Test Kit for Sexually Transmitted Diseases, Increases Access to Screening and Treatment 11/04/14

The Los Angeles County Department of Public Health runs a sexually transmitted disease prevention program, targeted to minority women age 12 to 25,  that promotes the availability of a free, at-...

Web-Based System for Scheduling and Informed Consent Eliminates Surgical Delays and Problems Related to Consent Forms, Handwriting, and Equipment 09/17/14

In collaboration with a hospital Web development team, surgeons at Cambridge Health Alliance conceived and implemented an integrated electronic system to schedule elective surgical procedures and...

Daily Text Messages and Nurse Followup Improve Self-Management Behaviors in Patients with Diabetes, Leading to Better Glycemic Control and Lower Costs 04/28/14

University of Chicago Medicine (a large academic medical center) developed and implemented a program called CareSmarts in which patients with diabetes received several text messages each day...

QualityTools

Mobile Health Roadmap 07/16/14

The Mobile Health Roadmap provides guidance to professionals, organizations, corporations, and health systems on the adoption of mobile and mHealth (mobile health) devices. Mobile devices are becoming increasingly present in the health community...

HospitalBillHelp.org 05/08/14

This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals. It also provides information about health insurance plans and pricing to protect against medical debt and...

FAIR Health Consumer Cost Lookup 05/08/14

FAIR Health Consumer Cost Lookup is a free tool that consumers can use to get an estimate of how much health care providers charge for medical and dental services in their area. It will also inform consumers how much of that cost they can expect...

OpenNotes Toolkit 04/01/14

The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems. The toolkit also offers tips for both patients and clinicians on maximizing the benefits of open notes.

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Blue Button 07/01/13

Blue Button is a way for consumers and patients to get easy, secure online access to their health information offered by their doctors, insurers, pharmacies, or other health-related service. It provides patients with a highly visible, clickable...

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