Patient-centeredness

Innovations

Patient-Centered, Peer-Led Education and Support Enhance Patient Engagement and Self-Efficacy and Reduce Hospital Readmissions for Patients with Spinal Cord Injury 06/28/16

The Shepherd Center (a not-for-profit hospital specializing in medical treatment, research, and rehabilitation for people with spinal cord injury and brain injury) revamped its patient education...

Patient and Family Advisor Rounding Contributes to Reduction in Falls and to Better Performance on Key Patient Experience Metrics 03/24/16

Volunteer patient and family advisors at Health Central Hospital regularly observe key touchpoints between clinical staff and patients/family members and independently conduct rounds on patients...

Patient and Family Advisors Spearhead Redesign of Bedside Shift-Change Reporting, Leading to More Consistent Use 03/09/16

Patient and family advisors at the University of Washington Medical Center worked with other key stakeholders to redesign an often-ignored bedside change-of-shift reporting process. The goal was...

Statewide Association Creates Nation’s First Statewide Patient and Family Engagement Advisory Council, Increasing Adoption of Leading Practices by Member Hospitals 08/28/15

The Hospital & Healthsystem Association of Pennsylvania created the Nation’s first statewide Patient and Family Engagement Advisory Council. Made up of roughly 30 volunteers from across...

Pharmacists Integrated Within Patient-Centered Care Teams Help At-Risk Patients Manage Medications, Leading to Better Outcomes and Lower Costs 08/18/15

Park Nicollet Health Services integrates pharmacists into multidisciplinary care teams within its certified patient-centered medical homes. Pharmacists provide medication therapy management...

QualityTools

Patient and Family Engagement Resource Compendium 02/23/16

The Health Research & Educational Trust (HRET) developed this compendium to link patient and family engagement concepts and strategies to available resources. The compendium resources are designed to support hospital efforts to partner with...

SHARE Approach Curriculum Tools 02/12/16

The SHARE Approach is a five-step process for shared decision making that includes exploring and comparing the benefits, harms, and risks of each option through meaningful dialogue about what matters most to the patient. The five steps of the...

Patient Engagement in Redesigning Care Toolkit 02/12/15

This toolkit is designed for hospital and clinical directors, managers, clinicians, and researchers to assist in engaging patients as partners in quality improvement activities. It contains two tools that can be customized by organizations to...

Family-Centered Rounds Toolkit 02/12/15

The Family-Centered Rounds Toolkit is designed to encourage, assist, and improve family engagement during family-centered rounds (FCR). Family-centered rounds encourage patient and family learning and involvement in health care decisionmaking....

Tips for Group Leaders and Facilitators on Involving Patients and Families on Committees and Task Forces 12/10/14

This tip sheet is a tool to help foster collaboration between administrators of health care organizations and patient and family advisors. It provides recommendations for group leaders and facilitators on each stage of getting patients and...

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