Organizational culture change

Innovations

Patient and Family Advisor Rounding Contributes to Reduction in Falls and to Better Performance on Key Patient Experience Metrics 03/24/16

Volunteer patient and family advisors at Health Central Hospital regularly observe key touchpoints between clinical staff and patients/family members and independently conduct rounds on patients...

Patient and Family Advisors Spearhead Redesign of Bedside Shift-Change Reporting, Leading to More Consistent Use 03/09/16

Patient and family advisors at the University of Washington Medical Center worked with other key stakeholders to redesign an often-ignored bedside change-of-shift reporting process. The goal was...

Statewide Association Creates Nation’s First Statewide Patient and Family Engagement Advisory Council, Increasing Adoption of Leading Practices by Member Hospitals 08/28/15

The Hospital & Healthsystem Association of Pennsylvania created the Nation’s first statewide Patient and Family Engagement Advisory Council. Made up of roughly 30 volunteers from across...

Children’s Hospital Hires Parents To Promote Patient- and Family-Centered Care, Leading to Eightfold Increase in Patient and Family Advisors and Higher Satisfaction 06/16/15

Children’s Mercy Hospital created a new paid position, the Family-Centered Care Coordinator, to ensure that the voices of patients and families are heard throughout the organization and to promote...

Welcome Policy Eliminates Visiting Restrictions and Allows Loved Ones To Be With Patients Round-the-Clock, Generating Positive Feedback From All Stakeholders 01/12/15

Contra Costa Regional Medical Center replaced its traditional visitation policy with a “Partners in Care Welcome Policy” that supports and welcomes the round-the-clock presence and participation...

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