An Innovations Exchange Learning Community

An Innovations Exchange Learning Community

The AHRQ Health Care Innovations Exchange has identified the delivery of patient- and family-centered care (PFCC) in hospitals as a high-priority area.

As defined by the Institute for Patient- and Family-Centered Care, “patient- and family-centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. It redefines the relationships in health care by placing an emphasis on collaborating with people of all ages, at all levels of care, and in all health care settings. This collaboration assures that health care is responsive to an individual’s priorities, preferences, and values. In patient- and family-centered care, patients and families define their ‘family’ and determine how they will participate in care and decision-making.”

Participants in the Patient- and Family-Centered Care (PFCC) Learning Community worked interactively together to adopt and implement select innovations from the Innovations Exchange. All participating hospitals developed a patient and family advisor program, or enhanced their existing advisor programs; in addition, they adopted one or more additional strategies based on their specific needs and unique contexts. Participants also received technical assistance and support from nationally recognized experts to help them implement these innovative strategies.

Learning Community Aims

Aim #1: Engage stakeholders using an evidence-based patient- and family-centered framework that addresses a) leadership, b) patient and family partnerships, c) staff engagement, and d) performance improvement.

Aim #2: Assist hospitals in tailoring and implementing strategies from the Innovations Exchange to advance the practice of PFCC within their own organizational culture and context.

Aim #3: Achieve and document improvement in process and outcome measures tailored to the specific strategies/interventions.

To meet these aims, the AHRQ Health Care Innovations Exchange worked with the Institute for Patient- and Family-Centered Care (IPFCC) and the Florida Hospital Association (FHA). The membership of the PFCC Learning Community included a select group of eleven Florida-area hospitals.

Learning Community Outcomes

In August 2016, the Innovations Exchange made available a PFCC Learning Community Two-Year Summary that describes the Learning Community’s accomplishments and outcomes.

The Learning Community also developed Patient and Family Advisor Orientation: Helpful Resources for Hospitals. This resource reflects the collective efforts of the PFCC LC’s member hospitals and their patient and family advisors. It is designed to share information and materials to assist hospital staff as they orient new patient and family advisors, a role essential to advancing the practice of patient- and family-centered care.

Participating Organizations

Broward Health North Hospital− Deerfield Beach, FL
Health Central Hospital, Orlando Health− Ocoee, FL
Health First Cape Canaveral Hospital− Cocoa Beach, FL
Health First Holmes Regional Medical Center− Melbourne, FL
Health First Palm Bay Hospital− Palm Bay, FL
Jupiter Medical Center− Jupiter, FL
Parrish Medical Center− Titusville, FL
Sacred Heart Hospital− Pensacola, FL
St. Anthony’s Hospital, BayCare Health System− St. Petersburg, FL
St. Joseph's Hospital, BayCare Health System− Tampa, FL
Tallahassee Memorial Healthcare− Tallahassee, FL

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