A Toolkit for Serving Diverse Communities

QualityTool

A Toolkit for Serving Diverse Communities

Description

This toolkit, published by the U.S. Administration on Aging, provides aging agencies and their State and local partners with a starting point for conversations regarding how to better serve diverse populations of older adults. Besides directors and managers of state units on aging and area agencies on aging, program managers, policy advisers, information specialists, outreach workers, options counselors, ombudsmen, and many others may find this toolkit useful.

The toolkit consists of a four-step process and a questionnaire that assists the Aging Services Network and its partners with every stage of program planning, implementation, and delivery of diverse population services. The four steps are:

  1. Assessments
  2. Identifying resources about the community
  3. Designing services
  4. Program evaluation
The Diverse Community Questionnaire provides questions to assist agency staff through each step of the process and to enable agencies and their partners to consider how to improve services for diverse communities.

Developer:

U.S. Administration on Aging

Funding Sources:

U.S. Administration on Aging

History

Original Summary: November 2010
Last Updated: 12/18/13

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