Workbook/manual/guide

QualityTools

Safety Net Medical Home Initiative: Resources and Tools 06/16/14

This library of publicly available resources and tools can help safety net providers understand and implement the patient-centered medical home (PCMH) model of care. Users can navigate these free resources by type or topic or by the registry of tools and resources, which includes all resources and tools hosted on the Web site and those hyperlinked within documents on the site.

Resource types include the following:

  • PCMH assessment
  • Change concept resources:...
Strategies for Managing Alarm Fatigue 06/05/14

Strategies for Managing Alarm Fatigue is a clinical toolkit that provides evidence-based strategies, resources, best practices, and change implementation tools for reducing the impact of environmental alarms, thereby improving patient safety and increasing workplace effectiveness.

Alarm fatigue materials include the following:

  • Managing Alarm Fatigue: New Approaches and Best Practices
  • American Association of Critical-Care Nurses practice alert: Alarm...
IMPaCT™ Model Tool Kit 06/04/14

The IMPaCT ™ model is an evidence-based system for community health worker (CHW) recruitment, training, and care. In the IMPaCT model, CHWs provide tailored support to help high-risk patients achieve individualized health goals. This toolkit is designed to help other organizations adapt and implement this model.

The toolkit includes the following resources:

  • Director manual
  • Participatory action research manual
  • Manager manual
  • IMPaCT...
FAIR Health Consumer Cost Lookup 05/08/14

FAIR Health Consumer Cost Lookup is a free tool that consumers can use to get an estimate of how much health care providers charge for medical and dental services in their area. It will also inform consumers how much of that cost they can expect their insurer to cover if they have to go out-of-network for care.

In addition to the Lookup tool, the Web site provides educational articles and videos about the health care insurance reimbursement system.

Whole Health Action Management: Peer Support Training Participant Guide 04/25/14

Whole Health Action Management (WHAM) is a training program and peer support group model designed to encourage resiliency, wellness, and self-management of physical and behavioral health among people with mental illnesses and substance use disorders.

The WHAM participant guide helps participants set a concise whole health goal, learn skills for whole health self-management, and understand “5 keys to success” for creating new health habits. The guide focuses on facilitating weekly...

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals 04/24/14

The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:...

AHRQ Common Formats 04/24/14

The Common Formats, authorized by the Patient Safety and Quality Improvement Act of 2005, facilitate Patient Safety Organization (PSO) collection of patient safety work product from health care providers in a standardized manner. Use of these forms will assure consistency of reporting among PSOs as they begin to aggregate patient safety event information. The formats are being used by health care providers and PSOs to report a comprehensive range of patient safety concerns, capturing both...

Hour Exchange Portland Member Handbook 04/08/14

Hour Exchange Portland is a program in which members perform community service to earn “time credits” they can use to pay for various services, including health care. Hour Exchange empowers individuals, organizations, and businesses to help each other meet needs in one-to-one exchanges and group projects, without using cash.

This member guide provides more information about the program and how to get started. Although the program and guide are specific to the Portland community,...

How-to Guide: Sustainability and Spread 03/27/14

This guide provides information for hospitals on how to sustain and spread improvements they have made since adopting interventions from the Institute for Healthcare Improvement’s 5 Million Lives Campaign.

This guide identifies well-tested approaches for pursuing those goals:

  • Sustainability: Locking in the progress that hospitals have made and continually building on it
  • Spread: Actively disseminating best practices...
Toolkit for the Follow-Up Care of the Premature Infant 03/12/14

This toolkit for health care professionals provides information and resources to help facilitate the care of premature infants and improve their outcomes. It is designed to aid communication between members of the Neonatal Intensive Care Unit (NICU) and health care professionals in the outpatient setting and to improve the quality and continuity of follow-up care for premature infants. The toolkit is a compilation of practical tools and references for the management of premature infants upon...

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