Communicating With Your Patient About Harm 06/07/10

This guide for health care professionals provides advice on communicating with patients if an unanticipated poor clinical outcome has occurred during care, particularly in the difficult circumstances in which health care delivery is suspected or known to have contributed to that poor outcome. Effective communication can improve patient outcomes and satisfaction and reduce harm, misunderstandings, complaints, and lawsuits.

The guide is divided into the following sections:

Shared Decision Making Toolkits 04/28/10

These toolkits for clinicians help establish a health support center for assisting patients in making health care decisions. Each set provides guidelines and examples to be used in either primary or specialty care settings for the best decision support a patient would need.

Toolkits include:

  • Starting a shared decision making center
  • Decision support toolkit for primary care
  • Decision support toolkit for specialty care
    • Breast cancer
    • Hip and...
Electronic Health Record Adoption Process 04/01/10

This Web site provides support for physician offices and other health care settings in the adoption and use of health information technology and electronic health record (EHR) systems. It offers tools, links to resources, and suggestions for increasing the likelihood of a successful and complete EHR implementation.

The process of EHR adoption is explained in the following sections:

  • EHR planning/assessment of clinic readiness
  • EHR workflow software
  • Vendor...
Standard Rollout Plan Tool 08/20/09

The Standard Rollout Plan Tool is a template for rolling out any new quality improvement initiative. It provides guidance to the initiator on all of the elements of a successful rollout, such as inclusion of stakeholders and developing plans for sustained success.

Modified Early Warning System (MEWS) 08/06/09

The Modified Early Warning System (MEWS) is a tool for nurses to help monitor their patients and improve how quickly a patient experiencing a sudden decline receives clinical care. The color-banded patient chart gives a visual cue as to when to calculate a MEWS score.

Scoring is based on:

  • Respiratory rate
  • Heart rate
  • Systolic blood pressure
  • Conscious level
  • Temperature
  • Hourly urine output (for previous 2 hours)
Sustainability for Community Quality Collaboratives: An Overview of the Art & Science of Building Staying Power 06/10/09

This set of tools and resources for community leaders help to build, maintain, and refine an infrastructure that supports and advances the mission of organizations that are working together to transform health care at the local level.

Information and tools provided include:

  • Introduction
  • Life stages: Designing for the present and the future
  • Value is the core
  • Leading practices
  • Community quality collaborative business model insights
  • ...
IDEALL Health Project: Improving Diabetes Efforts Across Language and Literacy: Automated Telephone Disease Management (ATDM) Protocol 05/15/09

This protocol from the Improving Diabetes Efforts Across Language and Literacy (IDEALL) Health Project helps facilitators implement the Automated Telephone Diabetes Management (ATDM) support component. The tool is used for the two forms of support–automated telephone diabetes management and group medical visits–which were implemented for a group of patients with poor control of type 2 diabetes.

The topics covered include:

  • Overview
  • Survey details
  • Data...
Autism A.L.A.R.M. 02/16/09

Autism A.L.A.R.M. teaches primary caregivers and medical personnel how to spot autism in young children.

The fact sheet outlines:

  • General guidelines on developmental screening for children
  • The prevalence of autism
  • The importance of listening to parents
  • Tips about identification and intervention

The tool also contains a surveillance and screening algorithm for autism spectrum disorders.

Mental Health Screening: A Quick Reference Guide for HIV Primary Care Clinicians 11/11/08

This reference card helps primary care clinicians conduct mental health screening assessments of HIV-infected patients. It includes sections on:

  • Mental health screening
  • Triggers that may exacerbate mental distress for people with HIV
  • Alcohol and substance abuse
  • Screening and managing suicidal or violent patients
  • When to refer to a mental health professional
  • Prescribing considerations
  • Resource
Establishing Partnerships Between Managed Care and Aging Service Organizations 09/22/08

Health care organizations are being challenged to care for the growing number of older adults with chronic health conditions. This manual describes how to establish partnerships between managed care and aging service organizations to assess and improve the quality of care provided to people with dementia. It is based on the experience of the Alzheimer’s Association-Kaiser Permanente Metropolitan Los Angeles Dementia Care Project.

The manual addresses the following topics:



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