Patient-centeredness

QualityTools

Facts About Generic Drugs 09/19/12

This brochure gives the public information about generic drugs. It also describes misunderstandings about generic and brand-name drugs and includes a medication guide for consumers to keep track of the prescription medications and over-the-counter drugs they take.

Performance Measurement and Public Reporting Quality Toolbox 09/19/12

This toolbox for patients and consumers provides information on how consumers can make health care decisions that improve the quality of care that they receive. These presentations, fact sheets, guidelines, and surveys can assist consumers by helping them get high quality care.

The toolkit includes:

  • Consumer principles on measurement and public reporting
  • Patient experience survey
  • Transparency: shedding light on health care quality
  • Performance...
An Interactive Preventive Care Record: A Handbook for Using Patient-Centered Personal Health Records to Promote Prevention 09/18/12

This handbook for primary care practice personnel, leaders, and informatics staff provides practical guidance on the implementation of interactive preventive health records (IPHRs). Through a step-by-step guide, the handbook can help a practice apply an IPHR to promote chronic disease management by:

  • Using personal health records (PHRs) to promote prevention
  • Preparing your practice to use a PHR for promoting prevention
  • Implementing and sustaining the use of a PHR...
Cancer Survival Toolbox 09/18/12

This audio toolbox for cancer patients provides scenarios for topics and issues facing patients/survivors during the cancer journey. Through conversations in the self-learning program, patients can develop skills and knowledge to communicate better with doctors, family, and loved ones, and meet the challenges of their illness.

The audio toolbox is divided into three areas:

  • Basic skills
  • Special topics
  • Cancer-specific programs

Consumer Engagement Quality Toolbox 09/05/12

The National Partnership for Women & Families provides technical assistance for Aligning Forces for Quality (AF4Q), the Robert Wood Johnson Foundation’s signature effort to improve the overall quality of health care in targeted communities, reduce racial and ethnic disparities, and provide models for national reform. Part of this effort includes ensuring that consumers are actively involved in the work of the Alliances to represent the patient perspective, and encouraging patients to...

The Community Health Worker's Sourcebook: A Training Manual for Preventing Heart Disease and Stroke 08/27/12

This sourcebook serves as an instruction manual for training community health workers and as a reference and a resource for community health workers working with community members in preventing heart disease and stroke. The sourcebook contains a variety of handouts, which are appropriate for community health workers to use as tip sheets and to give to community members as aids for understanding and living with heart disease and stroke disability.

The sourcebook is divided into the...

ER Is for Emergencies 08/09/12

ER Is for Emergencies is a campaign in Washington State to help reduce preventable emergency room visits and redirect care to the most appropriate setting. The campaign Web site includes the following materials:

  • One-page document outlining the Seven Best Practices
  • Patient brochure to help redirect care to the most appropriate setting (also available in Spanish, Russian, and Vietnamese)
  • Educational videos and archived webinars

Care Coordination: Strategies to Reduce Avoidable Emergency Department Use 08/09/12

This guide offers advice and interventions that practices can use to help their patients reduce avoidable emergency department visits. It covers the following topics:

  1. Educating patients on appropriate use
  2. Enhancing access to the primary care practice
  3. Improving care coordination and care transitions
This guide is a supplement to Care Coordination: Reducing Care Fragmentation in Primary Care, which is recommended as a starting point for...
Patient-Centered Medical Home 07/10/12

This Web site from the American Academy of Family Physicians provides step-by-step project plans and tools to build a patient-centered medical home. It also includes a checklist for practices to determine if they are already a patient-centered medical home.

The Web site is divided into the following sections:

  • Practice organization
  • Health information technology
  • Quality care
  • Patient-centered care
Cultural Competency in Mental Health Peer-Run Programs and Self-Help Groups: A Tool to Assess and Enhance Your Services 06/28/12

This tool, for program managers of mental health peer-run programs and self-help groups, provides a step-by-step process to assess and cultivate cultural competency. The guide helps program managers identify strengths and limitations in five key organizational areas to meet the needs of its members. The five focus areas follow:

  1. Administration, policies, and guidelines
  2. Peer providers and group leaders
  3. Services and support
  4. Program and group environment...

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