Patient-centeredness

QualityTools

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals 04/24/14

The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:...

Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity 04/08/14

This toolkit is intended to help primary care practices link to community resources for improving the care of patients struggling with obesity. It can help practices learn what resources are available and establish productive partnerships with community organizations. The toolkit also provides guidance on improving patient flow, developing a bidirectional referral process, and increasing patient engagement.

OpenNotes Toolkit 04/01/14

The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems. The toolkit also offers tips for both patients and clinicians on maximizing the benefits of open notes.

The toolkit is divided into the following sections:

  • Why implement open notes at your institution?
  • How will open notes work for your institution?
  • What do open notes look like at other sites?
  • Tools for...
Educational Resources for Clinical Trials 02/12/14

This Web site offers consumers information and educational resources about participating in clinical research trials. The selection of resources include past participant videos, researcher explanations about trials, and links to trial and research matching programs. For health care providers, the Web site provides resources on how to talk with patients about clinical trials.

Educational resources include the following:

  • Information about children and clinical...
Integrated Primary Care Consulting Psychiatry Toolkit 02/11/14

This toolkit, from Access Community Health Centers in Madison, WI, presents an integrated model for improving primary care clinic physicians’ access to psychiatric and behavioral health consultants, making it easier for patients to receive mental health services in the primary care setting. The toolkit is intended for clinic directors, managers, primary care physicians, behavioral health consultants, and psychiatrists. It provides a framework for a team approach to addressing patients’...

Cancer Clusters: A Toolkit for Communicators 01/28/14

This toolkit provides resources for public health communicators when dealing with reports of suspected cancer clusters in a residential or community setting. Outlines the most essential communication needs surrounding cancer clusters and the most effective ways to address them.

The toolkit includes the following:

  • Sample cancer cluster scenarios based on real-life case studies around the country
  • Suggested outreach techniques for various audiences
  • ...
Act Against AIDS 01/13/14

Act Against AIDS is a 5-year national campaign to combat complacency about HIV/AIDS. The Act Against Aids Web site provides resources for campaigns targeted to the general public, at-risk populations, and health care professionals, including the following:

  • Campaigns targeted to the public
    • Let’s Stop HIV Together: raising awareness and fighting stigma
    • Reasons: encouraging Latino gay and bisexual men to get tested
    • Testing Makes Us...
Whooping Cough (Pertussis) - Fact Sheet for Parents 12/31/13

This consumer fact sheet presents information on the symptoms of pertussis, as well as the benefits and risks of vaccination. The fact sheet is also available in Spanish.

Alaska Community Health Aide Program: Cancer Education Resources 12/31/13

This Web page, developed by the Alaska Community Health Aide Program, provides cancer education resources for community health aides/practitioners, community health representatives, and other people interested in learning more about cancer. These resources focus on the Alaska Native community, but many of them can be adapted for other populations as well.

The resources are organized into the following sections:


  • Cancer movie connections
  • Cancer...
The Patient Education Materials Assessment Tool (PEMAT) and User's Guide 12/10/13

The Patient Education Materials Assessment Tool (PEMAT) is a systematic method to evaluate and compare the understandability and actionability of patient education materials. It was designed to be completed by professionals, including health care providers, health librarians, and others tasked with providing high-quality materials to patients or consumers. It can help professionals select from the many patient education materials available to determine those that are easier to understand and...

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