Health Literacy Improvement 05/30/08

This Web site provides health literacy tools, Government resources, research, and reports to help improve materials so individuals can better obtain, process, and understand basic health information and services to make appropriate health decisions.

Tools include:

  • Sample action plan to improve health literacy
  • Quick guide to health literacy
  • Quick guide to health literacy and older adults
  • Toolkit for trainers: Teaching older adults how to...
Health Disparities and Social Inequities: Framing a Transdisciplinary Research Agenda in Health Education for Racial and Ethnic Health Disparities 05/30/08

This Web site includes downloadable presentations from a Society of Public Health Education (SOPHE)-sponsored summit where participants sought to develop a transdisciplinary health education research agenda for eliminating racial and ethnic health disparities by focusing on health behavior dissemination, research, and implementation.

Topics of the presentations include:

  • Eliminating racial and ethnic health disparities: synthesis of the problem
  • Bridging...
Designing and Implementing Medicaid Care Management Programs: A User's Guide 05/30/08

The Medicaid Care Management Guide helps States design, implement, and evaluate care management programs for the chronically ill. The guide addresses five stages of care management program development, supplemented by three key topics that should be considered at every development stage.

The guide includes information on the following topics:

  • Planning a care management program
  • Engaging stakeholders in a care management program
  • Selecting and...
Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide 03/19/08

This pharmacy health literacy tool was designed to capture perspectives of three critical audiences: objective auditors, pharmacy staff, and patients. The parts of the assessment are complementary and designed to form a comprehensive assessment.

Although the tool was designed to be used in outpatient pharmacies of large, urban public hospitals that primarily serve a minority population, it can be adapted for use in other pharmacy and non-pharmacy environments.


Patient- and Family-Centered Care Organizational Self-Assessment Tool 03/19/08

This self-assessment tool, developed by the Institute for Healthcare Improvement (IHI) in conjunction with the National Initiative for Children’s Healthcare Quality (NICHQ), allows organizations to understand the range and breadth of elements under patient- and family-centered care and to assess where they are against the leading edge of practice.

The tool can help providers assess their ability to integrate patients and family members into the care process in ways that help them...

Health Literacy Fact Sheets 03/19/08

This series of nine fact sheets aids people who design patient education materials for consumers with low health literacy skills. The sheets define health literacy, describe its impact on health outcomes, provide strategies to prepare appropriate educational materials to assist low-literate consumers, and provide resources for additional health literacy information and publications.

The fact sheets contain the following information:

  • What is health literacy?
  • Who has...
Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff 03/19/08

This training program is designed to introduce pharmacists to the problem of low health literacy in patient populations and to identify the implications of this problem for the delivery of health care services. The program also explains techniques that pharmacy staff members can use to improve communication with patients who may have limited health literacy skills.

This program requires about two hours to present. A suggested agenda is included, along with the following materials:...

Talking With Your Older Patient: A Clinician's Handbook 03/19/08

Talking With Your Older Patient: A Clinician’s Handbook introduces physicians, physicians-in-training, and other health care professionals to communication skills essential in caring for older patients and their families.

The guide contains 11 chapters and a services-at-a-glance tear-off card. It offers practical techniques and approaches to help with diagnosis, promote treatment adherence, make more efficient use of clinicians’ time, and increase patient and provider satisfaction....

Clinician & Group Survey and Reporting Kit 03/19/08

This kit contains survey instruments and the information needed to administer the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Clinician & Group Survey and to analyze and report the results.

Materials in this kit include:

  • Questionnaires for adults and children who have visited a physician:
    • Adult primary care
    • Adult specialty care
    • Child primary care
  • Protocols and sample...
Resources to Implement Cross-Cultural Clinical Practice Guidelines for Medicaid Practitioners: Physician Toolkit and Curriculum 12/17/07

This toolkit will help providers apply the Cross-Cultural Clinical Practice Guidelines, which were written for primary care practitioners serving racially, ethnically, and linguistically diverse Medicaid populations in various outpatient settings. It introduces the fundamentals of cross-cultural practice and offers steps and processes essential to delivering high-quality care to culturally diverse populations.

The toolkit includes the following sections:

  • Introduction and...


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