Safety

QualityTools

Managing Drug-Seeking Behaviors & Super Users in the Emergency Department 10/01/13

This guide for emergency department (ED) physicians, nurses, and caregivers includes information and tools for providing pain management care to “super users” in the ED. The guide offers an approach to understanding and managing two groups of super users—patients exhibiting drug-seeking behaviors and patients with chronic pain—and provides a solution for reducing ED visits.

The appendix to the guide includes sample materials such as a pain management policy, letters, and a pain...

Improving Your Laboratory Testing Process: A Step-by-Step Guide for Rapid-Cycle Patient Safety and Quality Improvement 09/30/13

About 40 percent of patient encounters in primary care offices involve some form of medical test. Studies of primary care offices consistently show that the process for managing tests is a significant source of error and patient harm. This step-by-step guide can help you increase the reliability of the testing process in your office. The tools will help you examine how tests are managed in your office, from the moment tests are ordered until the patient is notified of the test results and...

Surviving Sepsis Campaign 09/26/13

The Surviving Sepsis Campaign has developed a suite of tools to help hospitals reduce mortality due to sepsis and to guide efforts to improve sepsis-related performance. In addition, other organizations have developed tools in the course of their improvement efforts and are making them available on the Surviving Sepsis Campaign Web site for others to use or adapt. These tools include protocols, checklists, policies, and similar documents.

The resources are divided into the...

The Massachusetts Department of Public Health Opioid Overdose Education and Naloxone Distribution 08/26/13

This guide describes the knowledge and core competencies necessary for potential overdose responders trained as part of the Massachusetts Department of Public Health opioid overdose prevention pilot program to respond to an opioid overdose event. Potential overdose responders are other opioid users, parents, relatives, and friends of opioid users; first responders such as police and fire departments; and staff of agencies that serve high-risk individuals. The guide provides information on...

Guide To Developing and Managing Overdose Prevention and Take-Home Naloxone Projects 08/26/13

This manual is designed to outline the process of developing and managing an overdose prevention and education program, with or without a take-home naloxone component. Overdose prevention work can be easily integrated into existing services and programs that work with people who use or are affected by drugs, including shelter and supportive housing agencies, substance abuse treatment programs, parent and student groups; overdose prevention work can also be useful for groups of people who use...

Guide to Patient and Family Engagement in Hospital Quality and Safety 07/11/13

The Guide to Patient and Family Engagement in Hospital Quality and Safety is a tested, evidence-based resource to help hospitals work as partners with patients and families to improve quality and safety. It provides four evidence-based strategies that hospitals can use to implement patient- and family-centered care practices. Each strategy includes educational tools and resources for patients and families, training materials for health care professionals, and real-world examples...

Children's Hospital Safety Climate Questionnaire 06/19/13

The Children's Hospital Safety Climate Questionnaire is intended for health care administrators, researchers, and clinicians interested in understanding patient and family perceptions of the safety climate at their hospital. The questionnaire contains 14 questions on parent perceptions of the hospital safety climate that were adapted from the Agency for Healthcare Research and Quality Hospital Survey on Patient Safety Culture. Although the questionnaire was developed for parents of...

Patients as Partners Training Guide 06/18/13

These guides explain how health care providers and patients and families can work together to effect safer delivery of care, help realize better expected medical outcomes, reduce risk and liability, reduce medical costs, and advance an authentic culture of safety throughout hospitals in the United States. The guides provide hospitals with a clearly delineated path to successful collaboration complete with comprehensive instructions and a unique customizable road map.

There are six...

The Batz Guide for Bedside Advocacy: Teaming up for the Patient 06/17/13

The Batz Guide for Bedside Advocacy is a tool that patients can use to organize their health care information, including telephone numbers, information about medications, and test results to bring to appointments. The guide is intended to make procedures or hospital stays as safe as possible by encouraging patients to ask questions during appointments and keep notes regarding their health concerns and treatment plans.

The guide is divided into the following sections:

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Eliminating Health Care–Associated Infections: State Policy Options 05/29/13

The purpose of this toolkit is to provide guidance to senior policymakers on various promising ways to use legal and policy interventions as tools to implement comprehensive health care–associated infection (HAI) prevention programs. The guide outlines several policies related to reporting, training, and financial incentives and disincentives aimed at decreasing HAIs.

 

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