This guide for health care professionals provides advice on communicating with patients if an unanticipated poor clinical outcome has occurred during care, particularly in the difficult circumstances in which health care delivery is suspected or known to have contributed to that poor outcome. Effective communication can improve patient outcomes and satisfaction and reduce harm, misunderstandings, complaints, and lawsuits.
The guide is divided into the following sections:
The Get Connected! Toolkit was created to help aging service providers learn more about alcohol and medication misuse, and mental health problems in older adults to address these issues more effectively. It has been designed to help aging service providers undertake health promotion, advance prevention messages and education, and undertake screening and referral for mental health problems and the misuse of alcohol and medications. This toolkit helps coordinate these efforts and links...
The Health Literacy Universal Precautions Toolkit is designed to help adult and pediatric practices ensure that systems are in place to promote better understanding of health issues by all patients, regardless of their level of health literacy. The toolkit is divided into manageable chunks so that its implementation can fit into the busy day of a practice. It contains the following:
- Quick start guide
- Path to improvement (6 steps to take to implement the toolkit)...
These tools for physicians and clinicians provide information needed to improve adherence to clinical guidelines in electronic health record systems. This type of clinical decision support can improve health care quality and safety.
The rules and reminders are based on guidelines at both the national and State level, as well as local expert consensus.
Reminders available for download are:
- Attention deficit hyperactivity disorder, overdue for followup ...
Patient Safety Primers are guides for health care professionals on safety ideas to put into action in hospitals and health care settings. Each tool refers to a specific topic and provides detailed background information as well as current resources and links.
The topics available include:
- Safety target
- Adverse events after hospital discharge
- Diagnostic errors
- Disruptive and unprofessional behavior
- Handoffs and signouts
The Surgical Care and Outcomes Assessment Program (SCOAP) Surgical Checklist Initiative was created by a coalition of major health care stakeholders in Washington State. Through this initiative, they developed the SCOAP Surgical Checklist and the SCOAP Ambulatory Checklist. These checklists are an active way of controlling the variability that exists in surgical care, thus creating a system that delivers safer surgery.
The Prevent Pressure Ulcers initiative is part of the Institute for Healthcare Improvement’s 5 Million Lives Campaign. This site offers resources that can help reduce the incidence of hospital-acquired pressure ulcers.
The materials available for download include the following:
- Getting started kit
- Mentor hospitals: The organizations on the Mentor Hospital Registry have volunteered to provide support, advice, clinical expertise, and tips to hospitals...
Information & Quality Healthcare works with nursing homes to reduce the number of patients with pressure ulcers. This site provides various resources on the assessment, treatment, and prevention of pressure ulcers.
The tools available for download include:
- Pressure ulcer data tracking resources
- Other pressure ulcer resources
- Quick assessment of leg ulcers
- Skin check form
- Communication form
- Skin care plan form...
Next Step in Care: Family Caregivers and Health Care Professionals Working Together is a campaign that provides information and advice to help family caregivers and health care providers plan safe and smooth transitions for patients when patients move from one care setting to another. Resources are available in English, Spanish, and Chinese.
Topics covered include:
- For family caregivers
- Guides for all caregivers
- Hospital stay and discharge planning...
The Compendium is a set of strategies designed for acute care hospitals to prevent six of the most common health care–associated infections: Clostridium difficile, methicillin-resistant Staphylococcus aureus, central line-associated bloodstream infections, ventilator-associated pneumonia, catheter-associated urinary tract infections, and surgical site infections. The strategies of basic infection surveillance, control, and prevention recommendations in hospitals can lead to...