IOM Domains of Quality


Prehospital Medical Information System 05/21/14

The Prehospital Medical Information System (PreMIS) is a State-mandated, Internet-based emergency medical services (EMS) information system that collects data on each EMS call report made within the States of Mississippi, North Carolina, South Carolina, and West Virginia. Submitted data provide hospitals and EMS administrators the capability to evaluate EMS patient care and system performance.

The PreMIS Web page includes video instructions and patient handoff forms. Although...

Latch On NYC 05/09/14

Latch On NYC is a citywide initiative designed to support mothers who choose to breastfeed. The initiative includes a public awareness campaign highlighting the health benefits of breast milk, such as reducing the risk of ear infections, diarrhea, and pneumonia.

The Latch On NYC Web site provides the following materials:

  • Initiative description
  • Subway ads
  • Hospital posters
  • Myths and facts about Latch On NYC
  • Latch On NYC hospital...
FAIR Health Consumer Cost Lookup 05/08/14

FAIR Health Consumer Cost Lookup is a free tool that consumers can use to get an estimate of how much health care providers charge for medical and dental services in their area. It will also inform consumers how much of that cost they can expect their insurer to cover if they have to go out-of-network for care.

In addition to the Lookup tool, the Web site provides educational articles and videos about the health care insurance reimbursement system. 05/08/14

This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals. It also provides information about health insurance plans and pricing to protect against medical debt and underinsurance through policy change, public education, and legal assistance.

The Web site includes shared stories, an insurance calculator, and information in Spanish.

Whole Health Action Management: Peer Support Training Participant Guide 04/25/14

Whole Health Action Management (WHAM) is a training program and peer support group model designed to encourage resiliency, wellness, and self-management of physical and behavioral health among people with mental illnesses and substance use disorders.

The WHAM participant guide helps participants set a concise whole health goal, learn skills for whole health self-management, and understand “5 keys to success” for creating new health habits. The guide focuses on facilitating weekly...

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals 04/24/14

The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:...

AHRQ Common Formats 04/24/14

The Common Formats, authorized by the Patient Safety and Quality Improvement Act of 2005, facilitate Patient Safety Organization (PSO) collection of patient safety work product from health care providers in a standardized manner. Use of these forms will assure consistency of reporting among PSOs as they begin to aggregate patient safety event information. The formats are being used by health care providers and PSOs to report a comprehensive range of patient safety concerns, capturing both...

Hour Exchange Portland Member Handbook 04/08/14

Hour Exchange Portland is a program in which members perform community service to earn “time credits” they can use to pay for various services, including health care. Hour Exchange empowers individuals, organizations, and businesses to help each other meet needs in one-to-one exchanges and group projects, without using cash.

This member guide provides more information about the program and how to get started. Although the program and guide are specific to the Portland community,...

Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity 04/08/14

This toolkit is intended to help primary care practices link to community resources for improving the care of patients struggling with obesity. It can help practices learn what resources are available and establish productive partnerships with community organizations. The toolkit also provides guidance on improving patient flow, developing a bidirectional referral process, and increasing patient engagement.

OpenNotes Toolkit 04/01/14

The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems. The toolkit also offers tips for both patients and clinicians on maximizing the benefits of open notes.

The toolkit is divided into the following sections:

  • Why implement open notes at your institution?
  • How will open notes work for your institution?
  • What do open notes look like at other sites?
  • Tools for...


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