Improving health literacy

QualityTools

HospitalBillHelp.org 05/08/14

This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals. It also provides information about health insurance plans and pricing to protect against medical debt and underinsurance through policy change, public education, and legal assistance.

The Web site includes shared stories, an insurance calculator, and information in Spanish.

Educational Resources for Clinical Trials 02/12/14

This Web site offers consumers information and educational resources about participating in clinical research trials. The selection of resources include past participant videos, researcher explanations about trials, and links to trial and research matching programs. For health care providers, the Web site provides resources on how to talk with patients about clinical trials.

Educational resources include the following:

  • Information about children and clinical...
The Patient Education Materials Assessment Tool (PEMAT) and User's Guide 12/10/13

The Patient Education Materials Assessment Tool (PEMAT) is a systematic method to evaluate and compare the understandability and actionability of patient education materials. It was designed to be completed by professionals, including health care providers, health librarians, and others tasked with providing high-quality materials to patients or consumers. It can help professionals select from the many patient education materials available to determine those that are easier to understand and...

Communication Climate Assessment Toolkit 10/03/13

The Communication Climate Assessment Toolkit (C-CAT) is an organizational performance assessment toolkit from the Ethical Force Program ® at the American Medical Association designed to assist organizations in meeting the needs of a diverse patient population. This one-of-a-kind resource can help organizations assess how effectively they communicate, so they can target resources for improvement exactly where they are needed.

The C-CAT can help organizations improve...

The Batz Guide for Bedside Advocacy: Teaming up for the Patient 06/17/13

The Batz Guide for Bedside Advocacy is a tool that patients can use to organize their health care information, including telephone numbers, information about medications, and test results to bring to appointments. The guide is intended to make procedures or hospital stays as safe as possible by encouraging patients to ask questions during appointments and keep notes regarding their health concerns and treatment plans.

The guide is divided into the following sections:

...
Designing Consumer Health IT: A Guide for Developers and Systems Designers 12/11/12

This guide, for consumer health information technology (IT) developers and companies, provides recommendations on new approaches to health IT design to increase effective use of health IT products. The recommendations for consumer health found in the guide can support decisions through the development process, design, and testing and into commercialization. The guide presents results of an environmental scan, a grey literature review, and expert interviews.

Consumer Health Information Technology in the Home: A Guide for Human Factors Design Considerations 11/13/12

This guide, for designers and developers, provides information to help create and design health information technology (IT) applications that are easy to use by consumers to achieve better health at home. For home health care services, the guide assists health professionals on how to select tools to help people manage health concerns, monitor important indicators of their health, and communicate with their formal and informal caregivers.

Topics covered include the following:...

Migrant Clinicians Network Toolbox and Resources 10/23/12

This online collection for clinicians provides tools and resources for use in various departments of migrant and community health centers.

The Toolbox contains sample documents, forms, policies, tools, and protocols that can be adapted to meet the clinic’s needs to help provide quality health care to the underserved.

The Resource Database includes downloadable resources as well as links on a wide variety of primary care issues. It contains links to other organizations...

Performance Measurement and Public Reporting Quality Toolbox 09/19/12

This toolbox for patients and consumers provides information on how consumers can make health care decisions that improve the quality of care that they receive. These presentations, fact sheets, guidelines, and surveys can assist consumers by helping them get high quality care.

The toolkit includes:

  • Consumer principles on measurement and public reporting
  • Patient experience survey
  • Transparency: shedding light on health care quality
  • Performance...
Consumer Engagement Quality Toolbox 09/05/12

The National Partnership for Women & Families provides technical assistance for Aligning Forces for Quality (AF4Q), the Robert Wood Johnson Foundation’s signature effort to improve the overall quality of health care in targeted communities, reduce racial and ethnic disparities, and provide models for national reform. Part of this effort includes ensuring that consumers are actively involved in the work of the Alliances to represent the patient perspective, and encouraging patients to...

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