Provider-patient communication

QualityTools

Mobile Health Roadmap 07/16/14

The Mobile Health Roadmap provides guidance to professionals, organizations, corporations, and health systems on the adoption of mobile and mHealth (mobile health) devices. Mobile devices are becoming increasingly present in the health community for providers and patients alike. The roadmap gives background information on each topic, followed by the current state of adoption and possible future improvements.

This roadmap has the following sections:

  • New care models
  • ...
Safety Net Medical Home Initiative: Resources and Tools 06/16/14

This library of publicly available resources and tools can help safety net providers understand and implement the patient-centered medical home (PCMH) model of care. Users can navigate these free resources by type or topic or by the registry of tools and resources, which includes all resources and tools hosted on the Web site and those hyperlinked within documents on the site.

Resource types include the following:

  • PCMH assessment
  • Change concept resources:...
Whole Health Action Management: Peer Support Training Participant Guide 04/25/14

Whole Health Action Management (WHAM) is a training program and peer support group model designed to encourage resiliency, wellness, and self-management of physical and behavioral health among people with mental illnesses and substance use disorders.

The WHAM participant guide helps participants set a concise whole health goal, learn skills for whole health self-management, and understand “5 keys to success” for creating new health habits. The guide focuses on facilitating weekly...

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals 04/24/14

The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:...

Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity 04/08/14

This toolkit is intended to help primary care practices link to community resources for improving the care of patients struggling with obesity. It can help practices learn what resources are available and establish productive partnerships with community organizations. The toolkit also provides guidance on improving patient flow, developing a bidirectional referral process, and increasing patient engagement.

OpenNotes Toolkit 04/01/14

The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems. The toolkit also offers tips for both patients and clinicians on maximizing the benefits of open notes.

The toolkit is divided into the following sections:

  • Why implement open notes at your institution?
  • How will open notes work for your institution?
  • What do open notes look like at other sites?
  • Tools for...
Educational Resources for Clinical Trials 02/12/14

This Web site offers consumers information and educational resources about participating in clinical research trials. The selection of resources include past participant videos, researcher explanations about trials, and links to trial and research matching programs. For health care providers, the Web site provides resources on how to talk with patients about clinical trials.

Educational resources include the following:

  • Information about children and clinical...
Cancer Clusters: A Toolkit for Communicators 01/28/14

This toolkit provides resources for public health communicators when dealing with reports of suspected cancer clusters in a residential or community setting. Outlines the most essential communication needs surrounding cancer clusters and the most effective ways to address them.

The toolkit includes the following:

  • Sample cancer cluster scenarios based on real-life case studies around the country
  • Suggested outreach techniques for various audiences
  • ...
Transitioning Newborns From NICU to Home: A Resource Toolkit 01/24/14

This toolkit for hospitals provides information and resources to improve safety when newborns transition home from the neonatal intensive care unit (NICU). Through a Health Coach Program, the toolkit offers coaches, parents, and families information to coordinate care, understand signs and symptoms of illness, manage medicines and immunizations, manage breathing problems, and feeding.

This manual is designed to be customized and adapted for any institution that cares for fragile...

Act Against AIDS 01/13/14

Act Against AIDS is a 5-year national campaign to combat complacency about HIV/AIDS. The Act Against Aids Web site provides resources for campaigns targeted to the general public, at-risk populations, and health care professionals, including the following:

  • Campaigns targeted to the public
    • Let’s Stop HIV Together: raising awareness and fighting stigma
    • Reasons: encouraging Latino gay and bisexual men to get tested
    • Testing Makes Us...

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