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QualityTools

HospitalBillHelp.org 05/08/14

This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals. It also provides information about health insurance plans and pricing to protect against medical debt and underinsurance through policy change, public education, and legal assistance.

The Web site includes shared stories, an insurance calculator, and information in Spanish.

Communication Climate Assessment Toolkit 10/03/13

The Communication Climate Assessment Toolkit (C-CAT) is an organizational performance assessment toolkit from the Ethical Force Program ® at the American Medical Association designed to assist organizations in meeting the needs of a diverse patient population. This one-of-a-kind resource can help organizations assess how effectively they communicate, so they can target resources for improvement exactly where they are needed.

The C-CAT can help organizations improve...

Refugee Health Screener–15 07/23/13

The Refugee Health Screener–15 (RHS-15) was developed in a community public health setting to be an efficient and effective way to sensitively detect the range of emotional distress common across refugee groups.

This tool provides the English version of the RHS-15 and is for informational purposes only. Bilingual versions of the RHS-15 have been translated by professional translations and with the participation of the community so that each question is asked correctly according...

Addressing Language Access Issues in Your Practice: A Toolkit for Physicians and Their Staff Members 04/29/13

This toolkit, for physicians and health care teams, presents a systems approach to redesigning an office practice to provide the highest quality care possible to patients who speak limited English. It provides a guide to assist in taking small steps toward a complete language access system. The guide includes many options and resources so that practices can tailor their language access program to their particular needs.

This guide is organized around three steps that will help...

Reengineered Discharge Toolkit 04/03/13

This toolkit was developed to facilitate the Project Reengineered Hospital Discharge (RED) intervention. Project RED is a randomized controlled trial at Boston Medical Center. This project reengineers the workflow process and improves patient safety for patients from a network of community health centers discharged from a general medical service at an urban hospital serving a low-income, ethnically diverse population.

The toolkit has been expanded to provide complete...

Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS®) Tools and Materials 02/13/13

Team Strategy and Tools to Enhance Performance and Patient Safety (TeamSTEPPS ®) is an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication and other teamwork skills. This multimedia resource kit helps organizations plan, conduct, and evaluate its team training program. It includes ready-to-use materials and training curricula necessary to integrate teamwork principles into all areas of a health care system.

This kit includes the...

Migrant Clinicians Network Toolbox and Resources 10/23/12

This online collection for clinicians provides tools and resources for use in various departments of migrant and community health centers.

The Toolbox contains sample documents, forms, policies, tools, and protocols that can be adapted to meet the clinic’s needs to help provide quality health care to the underserved.

The Resource Database includes downloadable resources as well as links on a wide variety of primary care issues. It contains links to other organizations...

Cultural Competency in Mental Health Peer-Run Programs and Self-Help Groups: A Tool to Assess and Enhance Your Services 06/28/12

This tool, for program managers of mental health peer-run programs and self-help groups, provides a step-by-step process to assess and cultivate cultural competency. The guide helps program managers identify strengths and limitations in five key organizational areas to meet the needs of its members. The five focus areas follow:

  1. Administration, policies, and guidelines
  2. Peer providers and group leaders
  3. Services and support
  4. Program and group environment...
Asian Pacific Islander Cancer Education Materials Tool 05/21/12

This tool allows users to search for cancer education materials in Asian or Pacific Islander languages. Users can search by language/ethnicity, cancer type, topic, author, and/or keyword.

Languages or ethnicities include the following:

  • Bangla/Bengali
  • Chamorro
  • Chinese
  • Chuukese
  • English
  • Hawaiian
  • Hindi
  • Hmong
  • Ilocano
  • Japanese
  • Khmer
  • Korean
  • Kosraean
  • Laotian
  • ...
Implementing Multicultural Health Care Standards: Ideas and Examples 08/17/11

This guide provides ideas and examples to aid in the implementation of the National Committee for Quality Assurance’s (NCQA’s) standards for distinction in Multicultural Health Care (MHC). Examples are drawn from applicants to the NCQA Recognizing Innovation in Multicultural Health Care Awards Program. From 2006 to 2009, health plans submitted applications to this program, highlighting their activities as they sought to improve culturally and linguistically appropriate services and reduce...

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