Care management processes

QualityTools

Participant Experience Survey: Elderly/Disabled (E/D) Version 12/17/07

This survey solicits feedback from elderly and disabled program participants about the services and supports they receive under the Medicaid Home and Community-Based Services waiver program. States can use these data to calculate performance indicators for monitoring quality within their waiver programs, to guide quality improvement projects, and to use in conjunction with other quality management strategies.

This survey addresses these priority areas:

  • Access to care
  • ...
Agency for Healthcare Research and Quality (AHRQ) WebM&M Morbidity & Mortality Rounds on the Web 12/17/07

This Web site is an online journal and forum on patient safety and health care quality.

The tool includes the following features:

  • Expert analysis of medical error reports submitted anonymously by Web site users, in the following clinical areas and specialties:
    • Clinical ethics
    • Critical care
    • Dentistry
    • Education
    • Emergency medicine
    • Family medicine
    • Hospital medicine
    • Laboratory medicine
    • Medical...
On-Time Quality Improvement for Long-Term Care Tool Set 12/17/07

The On-Time Quality Improvement for Long-Term Care program is designed to improve day-to-day practice in nursing homes, improve and redesign workflow, enrich work culture, and reduce pressure ulcers.

The program contains the following tools available for download:

  • Frequently asked questions
  • Case studies
  • Sample weekly monitoring reports
  • Process improvement discussion guide
  • Quick tips for clinical reports
  • Sample certified...
National Institute of Mental Health (NIMH) 12/17/07

The National Institute of Mental Health (NIMH) is the lead Federal agency for research on mental and behavioral disorders. The NIMH mission is to reduce the burden of mental illness and behavioral disorders through research on mind, brain, and behavior.

The NIMH Web site contains the following features:

  • Health and outreach
  • Research funding
  • Science news
  • Announcements
  • Research conducted at NIMH

The Health Information section of...

Promoting Cultural Diversity and Cultural Competency: Self-Assessment Checklist For Personnel Providing Services and Supports to Individuals and Families Affected by Sudden Infant Death Syndrome and Other Infant Death (SIDS/ID) 12/17/07

This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity and cultural competence when working with individuals and families affected by sudden infant death syndrome and other infant death. It provides concrete examples of the kinds of practices that foster such an environment.

This checklist can be used to assess cultural and linguistic competence in the following areas:

  • Physical environment, materials, and...
The Toolkit for Healthcare Professionals: Medicare Prescription Drug Coverage 12/17/07

This toolkit provides downloadable educational materials specifically for physicians and other health care professionals and their staff to learn the basics about Medicare prescription drug coverage.

Contents of the toolkit include:

  • Reproducible artwork
  • Letter from the Centers for Medicare and Medicaid Services administrator
  • Fact sheet (English and Spanish)
  • Brochure
  • Article
  • List of resources
Department of Veterans Affairs/Department of Defense (VA/DoD) Clinical Practice Guideline for the Management of Medically Unexplained Symptoms (MUS): Chronic Pain and Fatigue, Guideline Summary 12/17/07

This 18-page guideline summary is derived from the evidence-based clinical practice guideline, Management of Medically Unexplained Symptoms: Chronic Pain and Fatigue, developed by the Department of Veterans Affairs and Department of Defense. It is intended to:

  • Promote efficient and effective assessment of patients’ complaints
  • Identify the critical decision points in management of patients with medically unexplained symptoms: chronic pain and fatigue
  • Allow...
Care Transitions Program Toolkit 11/29/07

Through this 4-week program, patients with complex care needs receive specific tools, are supported by a “transition coach,” and learn self-management skills to ensure their needs are met during the transition from hospital to home.

The tool kit includes the following:

  • Intervention tools
    • Protocol manual
    • Discharge preparation checklist
    • Personal health record
    • Sample transition coach charting form
    • Coach database
    • ...
Substance Abuse and Mental Health Services Administration (SAMHSA) Recovery Month Kit 11/29/07

The Recovery Month Toolkit guides users, such as community leaders and health care providers, through the entire process of planning, launching, and publicizing National Alcohol and Drug Addiction Recovery Month activities and events.

The three sections of this planning toolkit–media outreach, targeted outreach, and resources–will help the user to:

  • Target key groups to involve
  • Plan events
  • Publicize in the media
  • Provide information
  • Share...
Essentials of Public Reporting of Health Care-Associated Infections: A Toolkit 11/29/07

This toolkit was created to assist States and health care facilities facing legislative mandates to publicly report health care-associated infections by providing guidance on components necessary for a meaningful reporting system. It details recommended steps, including the identification or creation of a responsible agency at the State level, personnel for data collection and quality improvement, strategies to prevent unintended consequences of public reporting, and recommended outcome...

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