Care management processes


Improving Preventive Care Services for Children: A Best Clinical and Administrative Practices Toolkit for Medicaid Health Plans 12/17/07

This toolkit offers a structured approach for addressing quality improvement for preventive care services and a collection of “lessons learned” by a diverse group of health plans serving Medicaid members. It offers realistic approaches to help health plans develop or improve preventive care programs.

This tool addresses the following topics:

  • How will this toolkit benefit your health plan?
  • Measuring for success: A process improvement strategy
  • A typology...
The Health Manager's Toolkit 12/17/07

The Health Manager’s Toolkit is an electronic compendium of tools designed to assist health professionals at all levels of an organization to provide accessible high-quality and sustainable health services.

The following tools are contained in this toolkit:

  • Clinical services and quality management tools
    • Helps in the management of health services delivery at both the clinic and the community levels
  • Community...
Oregon Heart Failure GAP Toolkit 12/17/07

The Oregon Heart Failure GAP (Guidelines Applied in Practice) Toolkit contains a variety of tools, some for clinicians treating patients suffering from heart failure, and others for heart failure patients themselves.

  • Clinician tools:
    • Clinician guide to heart failure treatment - For primary care clinicians
    • Tips for increasing effectiveness of interactions with patients
    • Sample heart failure visit template
  • Patient tools:
    • How to care...
Promoting Cultural and Linguistic Competency: Self-Assessment Checklist for Personnel Providing Primary Health Care Services 12/17/07

This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural and linguistic cultural competence in health, mental health, and human service settings. It provides concrete examples of the kinds of beliefs, attitudes, values, and practices that foster cultural and linguistic competence at the individual or practitioner level.

This checklist can be used to assess cultural and linguistic competence in the following areas:

  • ...
Health Disparities Collaboratives: Changing Practice, Changing Lives--Training Manual 12/17/07

This training manual is a developmental tool to assist health centers in improving the care of people with chronic illness. It contains ideas for change and examples of organizations that have tested those changes and made significant improvements in care.

This manual includes the following information:

  • An introduction to the vision, goals, and methodology of the Health Disparities Collaboratives
  • Separate sections on chronic conditions, such as diabetes, asthma, and...
Department of Veterans Affairs/Department of Defense (VA/DoD) Clinical Practice Guideline for the Management of Post Traumatic Stress: Module B Summary 12/17/07

This 15-page module summary on posttraumatic disorders in primary care is derived from the evidence-based clinical practice guideline Management of Post Traumatic Stress, developed by the Department of Veterans Affairs and Department of Defense. It focuses on acute stress disorder (ASD) and post-traumatic stress disorder (PTSD).

This module summary addresses the following topics:

  • ASD and PTSD in primary care (algorithm)
  • Common symptoms after exposure...
National Maternal and Child Oral Health Resource Center 12/17/07

The purpose of the National Maternal and Child Oral Health Resource Center (OHRC) is to respond to the needs of States and communities in addressing current and emerging public oral health issues. OHRC supports health professionals, program administrators, educators, policymakers, and others with the goal of improving oral health services for infants, children, adolescents, and their families. The resource center collaborates with Federal, State, and local agencies; national and State...

Helping Patients Who Drink Too Much: A Clinician's Guide, 2005 Edition 12/17/07

This 40-page guide, written for primary care and mental health clinicians, provides information for incorporating alcohol screening and intervention into clinical practice. The guide addresses two methods for screening: a single question (about heavy drinking days) to be used during a clinical interview and a written self-report instrument.

This guide addresses the following topics:

  • Introduction
  • What’s the same, what’s new in the 2005 update
  • Before you begin...
Infection: Don't Pass It On, Respiratory Etiquette Posters 12/17/07

This tool provides links for downloading 14 campaign posters on respiratory hygiene tips for reducing the risk of infection. These posters are intended to promote respiratory hygiene to both clinical and general audiences in health care settings.

10 Patient Safety Tips for Hospitals 12/17/07

Medical errors can occur at many points in the health care system, particularly in hospitals. This 2-page fact sheet provides the following 10 tips that hospitals can implement to improve patient safety:

  • Assess and improve patient safety culture (by surveying unit staff)
  • Build teamwork (by improving staff communication)
  • Limit shifts for hospital staff, if possible
  • Insert chest tubes safely
  • Prevent central line-related bloodstream infections...


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