Care management processes

QualityTools

The Leapfrog Hospital Quality and Safety Survey Results 12/17/07

Each year, Leapfrog gathers and reports information on hospital quality and patient safety efforts to help patients make informed decisions about where to receive hospital care. This tool provides a search function that patients can use to obtain information about hospitals in their area and to compare hospitals. Hospitals voluntarily submit the information shown on this site.

This tool provides the following information about hospitals:

  • Computerized physician order...
Agency for Healthcare Research and Quality (AHRQ) WebM&M Morbidity & Mortality Rounds on the Web 12/17/07

This Web site is an online journal and forum on patient safety and health care quality.

The tool includes the following features:

  • Expert analysis of medical error reports submitted anonymously by Web site users, in the following clinical areas and specialties:
    • Clinical ethics
    • Critical care
    • Dentistry
    • Education
    • Emergency medicine
    • Family medicine
    • Hospital medicine
    • Laboratory medicine
    • Medical...
On-Time Quality Improvement for Long-Term Care Tool Set 12/17/07

The On-Time Quality Improvement for Long-Term Care program is designed to improve day-to-day practice in nursing homes, improve and redesign workflow, enrich work culture, and reduce pressure ulcers.

The program contains the following tools available for download:

  • Frequently asked questions
  • Case studies
  • Sample weekly monitoring reports
  • Process improvement discussion guide
  • Quick tips for clinical reports
  • Sample certified...
Promoting Cultural Diversity and Cultural Competency: Self-Assessment Checklist For Personnel Providing Services and Supports to Individuals and Families Affected by Sudden Infant Death Syndrome and Other Infant Death (SIDS/ID) 12/17/07

This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity and cultural competence when working with individuals and families affected by sudden infant death syndrome and other infant death. It provides concrete examples of the kinds of practices that foster such an environment.

This checklist can be used to assess cultural and linguistic competence in the following areas:

  • Physical environment, materials, and...
Excel Spreadsheet for Computing Grams of Alcohol Product Used per 100 Patient Days 12/17/07

This Microsoft ® Excel spreadsheet can be used to calculate the use of hand-sterilizing alcohol per 100 patient days as a means to evaluate and improve hand hygiene practices. The spreadsheet collects data on the use of wall-mounted and pocket-sized, alcohol-based hand rubs.

This spreadsheet allows users to collect the following information:

  • Number of large cans or bottles used throughout unit
  • Grams per large can or bottle used throughout unit...
The Toolkit for Healthcare Professionals: Medicare Prescription Drug Coverage 12/17/07

This toolkit provides downloadable educational materials specifically for physicians and other health care professionals and their staff to learn the basics about Medicare prescription drug coverage.

Contents of the toolkit include:

  • Reproducible artwork
  • Letter from the Centers for Medicare and Medicaid Services administrator
  • Fact sheet (English and Spanish)
  • Brochure
  • Article
  • List of resources
National Quality Measures Clearinghouse (NQMC) 12/17/07

This Web-accessible database provides access to evidence-based quality measures and measure sets. The National Quality Measures Clearinghouse (NQMC) mission is to provide practitioners, health care providers, health plans, integrated delivery systems, purchasers, and others with an accessible mechanism for obtaining detailed information on quality measures, and to further their dissemination, implementation, and use in order to inform health care decisions.

Key components of NQMC...

Department of Veterans Affairs/Department of Defense (VA/DoD) Clinical Practice Guideline for the Management of Medically Unexplained Symptoms (MUS): Chronic Pain and Fatigue, Guideline Summary 12/17/07

This 18-page guideline summary is derived from the evidence-based clinical practice guideline, Management of Medically Unexplained Symptoms: Chronic Pain and Fatigue, developed by the Department of Veterans Affairs and Department of Defense. It is intended to:

  • Promote efficient and effective assessment of patients’ complaints
  • Identify the critical decision points in management of patients with medically unexplained symptoms: chronic pain and fatigue
  • Allow...
Suicide: Taking Care of Yourself After an Attempt 12/17/07

This brochure offers information to help patients recovering from a suicide attempt move ahead after their treatment in the emergency department and provides resources for more information about suicide and mental illness.

This brochure addresses the following topics:

  • After the emergency department
  • Next steps: moving ahead and coping with future thoughts of suicide
    • Create a safety plan
    • Build a support system
    • Learn to live again
    • ...
Participant Experience Survey: Elderly/Disabled (E/D) Version 12/17/07

This survey solicits feedback from elderly and disabled program participants about the services and supports they receive under the Medicaid Home and Community-Based Services waiver program. States can use these data to calculate performance indicators for monitoring quality within their waiver programs, to guide quality improvement projects, and to use in conjunction with other quality management strategies.

This survey addresses these priority areas:

  • Access to care
  • ...

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