Hand-off and end-of-shift reports

QualityTools

Prehospital Medical Information System 05/21/14

The Prehospital Medical Information System (PreMIS) is a State-mandated, Internet-based emergency medical services (EMS) information system that collects data on each EMS call report made within the States of Mississippi, North Carolina, South Carolina, and West Virginia. Submitted data provide hospitals and EMS administrators the capability to evaluate EMS patient care and system performance.

The PreMIS Web page includes video instructions and patient handoff forms. Although...

OpenNotes Toolkit 04/01/14

The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems. The toolkit also offers tips for both patients and clinicians on maximizing the benefits of open notes.

The toolkit is divided into the following sections:

  • Why implement open notes at your institution?
  • How will open notes work for your institution?
  • What do open notes look like at other sites?
  • Tools for...
Guide to Patient and Family Engagement in Hospital Quality and Safety 07/11/13

The Guide to Patient and Family Engagement in Hospital Quality and Safety is a tested, evidence-based resource to help hospitals work as partners with patients and families to improve quality and safety. It provides four evidence-based strategies that hospitals can use to implement patient- and family-centered care practices. Each strategy includes educational tools and resources for patients and families, training materials for health care professionals, and real-world examples...

Medications at Transitions and Clinical Handoffs (MATCH) Toolkit for Medication Reconciliation 12/07/11

This toolkit provides a step-by-step guide to improving the medication reconciliation process. It promotes a successful approach to medication management and reconciliation that emphasizes standardization of the process for doctors, nurses, and pharmacists within the facility to document and confirm a patient's home medication list on admission. It also emphasizes the need to clearly define roles and responsibilities of clinical staff.

The toolkit is based on the Medications at...

NKEplus 05/24/11

NKEplus is a build on the original Nurse Knowledge Exchange (NKE) designed in 2004. This communication system for nursing units in hospitals supports better care and safety for patients and staff. The tools incorporate strategies to manage bedside care, shift change, and distractions to increase quality of care for all parties. The system, used by the project manager/improvement adviser and unit staff, is adaptable to various stages of care and used when needed within the unit.

...

Improving Patient Safety in Hospitals: A Resource List for Users of the AHRQ Hospital Survey on Patient Safety Culture 01/20/11

This document contains references to Web sites that provide practical resources hospitals can use to implement changes to improve patient safety culture and patient safety. This resource list is not exhaustive but is provided to give initial guidance to hospitals looking for information about patient safety initiatives. This document will be updated periodically.

The resources are organized into the following categories:

  • General resources
  • Resources by...
Improving on Transitions of Care: How to Implement and Evaluate a Plan 06/10/09

This guide helps health care institutions develop and implement processes for sending and receiving patients from one care setting to another. The information and plans provided allow institutions to measure their performance in transitions of care and identify areas for improvement.

Topics covered are:

  • Introduction
  • Background
  • Evaluating and improving transitions of care in your institution
  • Nursing home to emergency department (ED)/...
Survey User's Guide: Nursing Home Survey on Patient Safety 09/26/08

This user's guide provides a general overview of the issues and major decisions involved in conducting the Nursing Home Survey on Patient Safety Culture and reporting the results.
 

  • Part One of the guide presents information about data collection and how to organize and plan a survey project.
  • Part Two includes the nursing home survey form, an overview of the survey items, and a sample page from the Microsoft PowerPoint ® Survey Feedback Template....
Strategies to Improve Handoffs 07/11/08

This tool provides an outline of recommended strategies to improve the handoff process in hospitals (i.e., patient transitions in care from one provider to another). It provides a description of each of the following strategies as well as resources to assist in developing an implementation plan:

  1. Consider different types of handoffs and places where they occur
  2. Standardize handoffs–reduce variation
  3. Map the handoff process
  4. Employ six principles of error-...
Medications At Transitions and Clinical Handoffs (MATCH) Initiative 03/19/08

The goal of the Medications At Transitions and Clinical Handoffs (MATCH) Initiative is to measurably decrease the number of discrepant medication orders and the associated potential and actual patient harm. This toolkit is designed to assist all types of organizations, whether caring for inpatients or outpatients or using an electronic medical record, a paper-based system, or both.

This toolkit is designed to help:

  • Make the case for prioritizing medication reconciliation as...

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