Patient Care Process

QualityTools

Rural Behavioral Health Programs and Promising Practices 10/11/13

This report provides information and tools to help improve rural behavioral health programs. It documents a study to identify innovative rural programs and uses the results to suggest basic tools for helping rural organizations take the steps necessary to move a program that is perceived to be effective into a promising practice. This report provides an overview of tools such as community building, grant writing, data collection, and program definition, which may prove useful to...

Rural Health Information Hub: Tools for Success 10/03/13

The Rural Health Information Hub provides access to resources that support grant writing, demonstrate program effectiveness, and show innovative program techniques being developed in rural communities. The center also presents health and human service program models and innovations from rural communities to provide examples of lessons learned.

The resources available can help rural communities:

  • Grow funding
  • Improve programs
  • Promote successes to...
Communication Climate Assessment Toolkit 10/03/13

The Communication Climate Assessment Toolkit (C-CAT) is an organizational performance assessment toolkit from the Ethical Force Program ® at the American Medical Association designed to assist organizations in meeting the needs of a diverse patient population. This one-of-a-kind resource can help organizations assess how effectively they communicate, so they can target resources for improvement exactly where they are needed.

The C-CAT can help organizations improve...

Managing Drug-Seeking Behaviors & Super Users in the Emergency Department 10/01/13

This guide for emergency department (ED) physicians, nurses, and caregivers includes information and tools for providing pain management care to “super users” in the ED. The guide offers an approach to understanding and managing two groups of super users—patients exhibiting drug-seeking behaviors and patients with chronic pain—and provides a solution for reducing ED visits.

The appendix to the guide includes sample materials such as a pain management policy, letters, and a pain...

My Healthy Habits 09/30/13

This free mobile app provides consumers a simple way to keep track of their lifestyle changes. It helps users start a new healthy habit, such as being active, eating a balanced breakfast, getting 7 to 8 hours of sleep a night, or eating the recommended servings of fruits and vegetables. Users can select from a list of preloaded healthy habits or create their own unique healthy habit to incorporate into their daily routine. Daily reminders, tips, and checklists are available to help stay on...

Engaging Patients in Improving Ambulatory Care 09/30/13

This toolkit, for health care organizations and primary care practices, provides guidance on how to work with patients and families to improve care. The compendium of resources includes a variety of tools that health care organizations can use to engage patients. These tools can help recruit, orient, and train patients; clarify roles and responsibilities; and put a structure in place to foster relationships. The accompanying video segments offer lessons and tips for effectively working with...

Practice Facilitation Handbook: Training Modules for New Facilitators and Their Trainers 09/30/13

The Practice Facilitation Handbook is designed to assist in the training of new practice facilitators as they begin to develop the knowledge and skills needed to support meaningful improvement in primary care practices. It evolved from the Agency for Healthcare Research and Quality's Integrating Chronic Care and Business Strategies in the Safety Net toolkit. That toolkit was developed to aid safety net practices in implementing the Chronic Care Model, now commonly referred to as the...

Improving Your Laboratory Testing Process: A Step-by-Step Guide for Rapid-Cycle Patient Safety and Quality Improvement 09/30/13

About 40 percent of patient encounters in primary care offices involve some form of medical test. Studies of primary care offices consistently show that the process for managing tests is a significant source of error and patient harm. This step-by-step guide can help you increase the reliability of the testing process in your office. The tools will help you examine how tests are managed in your office, from the moment tests are ordered until the patient is notified of the test results and...

Bright Futures Materials 09/26/13

Bright Futures is a national health promotion and disease prevention initiative that addresses children’s health needs in the context of family and community. The Bright Futures materials are designed to be useful to a wide range of audiences from health care professionals and those who provide health care for children, to parents and others in the community who participate in youth-oriented activities such as coaches, educators, and child care workers.

Materials include the...

Surviving Sepsis Campaign 09/26/13

The Surviving Sepsis Campaign has developed a suite of tools to help hospitals reduce mortality due to sepsis and to guide efforts to improve sepsis-related performance. In addition, other organizations have developed tools in the course of their improvement efforts and are making them available on the Surviving Sepsis Campaign Web site for others to use or adapt. These tools include protocols, checklists, policies, and similar documents.

The resources are divided into the...

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