Emergency setting

QualityTools

ER Is for Emergencies 08/09/12

ER Is for Emergencies is a campaign in Washington State to help reduce preventable emergency room visits and redirect care to the most appropriate setting. The campaign Web site includes the following materials:

  • One-page document outlining the Seven Best Practices
  • Patient brochure to help redirect care to the most appropriate setting (also available in Spanish, Russian, and Vietnamese)
  • Educational videos and archived webinars

Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals 03/13/12

This guide, for hospital administrators and emergency department leaders, provides step-by-step instructions for planning and implementing patient flow improvement strategies to ease emergency department crowding.

The information and resources are organized into the following sections:

  • The need to address emergency department crowding
  • Forming a patient flow team
  • Measuring emergency department performance
  • Identifying strategies
  • ...
Emergency Severity Index, Version 4: Implementation Handbook, 2012 Edition 01/19/12

The Emergency Severity Index (ESI) is a simple to use, five-level triage instrument that categorizes emergency department (ED) patients by evaluating both patient acuity and resources. The algorithm provides clinically relevant stratification of patients into five groups from 1 (most urgent) to 5 (least urgent). ED educators, clinicians, and managers can use this practical guide to develop and conduct an ESI educational program, implement the algorithm, and design an ongoing quality...

Hospital Overcrowding 07/12/10

The Hospital Overcrowding Web site includes resources on overcrowding, including the “full capacity protocol,” which guides the movement of patients when the hospital is full, addressing high hospital census in a distributive and safe fashion. This information may be helpful in changing the culture that surrounds the issues related to hospital overcrowding.

Resources include:

  • Overcrowding PowerPoint presentation—contains information on length of stay, nurse–...
Urgent Matters Toolkit 06/18/10

The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit was developed by hospitals across the country in conjunction with the Urgent Matters national program office at The George Washington University. The Urgent Matters team identified the most innovative patient flow quality improvement strategies implemented by participating pilot hospitals and developed this unique Web-based toolkit...

Improving on Transitions of Care: How to Implement and Evaluate a Plan 06/10/09

This guide helps health care institutions develop and implement processes for sending and receiving patients from one care setting to another. The information and plans provided allow institutions to measure their performance in transitions of care and identify areas for improvement.

Topics covered are:

  • Introduction
  • Background
  • Evaluating and improving transitions of care in your institution
  • Nursing home to emergency department (ED)/...
Queueing ToolPak 4.0 04/24/08

The Queueing ToolPak (QTP) is a Microsoft Excel add-in that performs basic calculations for waiting line analysis. The functions allow integration of queueing performance measures into spreadsheet models without the limitations imposed by templates with fixed input and output areas that are commonly used for analysis of waiting lines.

Helping Children and Adolescents Cope with Violence and Disasters: What Rescue Workers Can Do 03/19/08

This booklet describes what police, fire, and other first responders can do to help children who experience trauma due to violence or disaster.

This booklet provides the following information:

  • Coping with trauma after violence and disasters
  • What is trauma?
  • Helping young trauma survivors
  • How rescue workers can help
  • Help for all people in the first days and weeks
  • How children react to trauma
    • Children under 5...
The Emergency Pharmacist Research Center: A Safety Measure in Emergency Medicine 03/19/08

These slide presentations and other related tools can assist hospitals, pharmacists, and emergency departments in their efforts to describe, justify, and implement new emergency pharmacist programs.

The slide presentations, which are accompanied by associated tools, include the following sections:

  • Justification
    • Provides a review of the literature that helps justify the need for an emergency pharmacist program
  • Role of the emergency pharmacist
      ...
Door-to-Doc Patient Safety Toolkit 03/19/08

Door to Doc is a patient flow redesign process that improves the safety of care for patients in the emergency department (ED) by reducing the time patients wait to be seen and by expediting admission to the most appropriate hospital unit.

The method for implementing the Door-to-Doc process flow in diverse emergency departments was based on a change model that recognizes the need for robust technical solutions along with acceptance of the change by those affected. It involved two...

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