Patient use of electronic communication (telephone, email, web)

QualityTools

Mobile Health Roadmap 07/16/14

The Mobile Health Roadmap provides guidance to professionals, organizations, corporations, and health systems on the adoption of mobile and mHealth (mobile health) devices. Mobile devices are becoming increasingly present in the health community for providers and patients alike. The roadmap gives background information on each topic, followed by the current state of adoption and possible future improvements.

This roadmap has the following sections:

  • New care models
  • ...
HospitalBillHelp.org 05/08/14

This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals. It also provides information about health insurance plans and pricing to protect against medical debt and underinsurance through policy change, public education, and legal assistance.

The Web site includes shared stories, an insurance calculator, and information in Spanish.

FAIR Health Consumer Cost Lookup 05/08/14

FAIR Health Consumer Cost Lookup is a free tool that consumers can use to get an estimate of how much health care providers charge for medical and dental services in their area. It will also inform consumers how much of that cost they can expect their insurer to cover if they have to go out-of-network for care.

In addition to the Lookup tool, the Web site provides educational articles and videos about the health care insurance reimbursement system.

OpenNotes Toolkit 04/01/14

The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems. The toolkit also offers tips for both patients and clinicians on maximizing the benefits of open notes.

The toolkit is divided into the following sections:

  • Why implement open notes at your institution?
  • How will open notes work for your institution?
  • What do open notes look like at other sites?
  • Tools for...
Blue Button 07/01/13

Blue Button is a way for consumers and patients to get easy, secure online access to their health information offered by their doctors, insurers, pharmacies, or other health-related service. It provides patients with a highly visible, clickable button to download their health data so they can use it to improve their health and be more engaged in their health care.

This Web site provides more information about the Blue Button approach and offers guidance on how health care...

An Interactive Preventive Care Record: A Handbook for Using Patient-Centered Personal Health Records to Promote Prevention 09/18/12

This handbook for primary care practice personnel, leaders, and informatics staff provides practical guidance on the implementation of interactive preventive health records (IPHRs). Through a step-by-step guide, the handbook can help a practice apply an IPHR to promote chronic disease management by:

  • Using personal health records (PHRs) to promote prevention
  • Preparing your practice to use a PHR for promoting prevention
  • Implementing and sustaining the use of a PHR...
AMA Weigh What Matters 06/07/12

This smartphone application (app), part of the American Medical Association’s (AMA) Healthier Life Steps ™ initiative, encourages adult patients to work with their physicians to maintain a healthy weight, eat better, and increase physical activity. The app also calculates a user’s body mass index (BMI) score and provides a mechanism to view progress reports and e-mail them to their physician.

Key features allow users to:

  • Establish a weight goal
  • Establish daily...
txt4health 03/13/12

This free, mobile health program delivers personalized text messages to help individuals understand their risk for type 2 diabetes and become more informed about the steps they can take to lead healthy lives. Individuals who sign up for txt4health will receive text messages each week with timely, relevant information to help them improve and manage their health.

Types of messages include the following:

  • Risk profile
  • Connection to local resources
  • ...
Natural Disaster Public Service Announcements (PSAs) and Podcasts 02/02/12

This toolkit features public service announcements (PSAs) and podcasts that provide messages with safety tips on how to protect consumers during a natural disaster. Health officials and state and local health departments can tailor messages based on local needs and distribute them through emergency messaging systems.

The PSAs address the following topics:

  • Staying safe after the storm
  • Food and water
  • Prescription drugs
  • Cleanup
  • ...
DiabetesIQ 11/15/11

DiabetesIQ is a mobile application for patients and nonpatients to learn about diabetes and ways to manage it. Through quizzes and games, users can compete with others in their knowledge level of diabetes. Users can track glucose levels, blood pressure, weight, and exercise and share the information with health care professionals or caregivers.

Registration and download of the application is free.

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