Pharmacy (retail)

QualityTools

Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff 03/19/08

This training program is designed to introduce pharmacists to the problem of low health literacy in patient populations and to identify the implications of this problem for the delivery of health care services. The program also explains techniques that pharmacy staff members can use to improve communication with patients who may have limited health literacy skills.

This program requires about two hours to present. A suggested agenda is included, along with the following materials:...

Tobacco Cessation Counseling: A Protocol for Practicing Pharmacists 12/17/07

This slide show is a cessation intervention course which pharmacists and clinicians can take and earn free continuing education credit.

The objectives of this course are:

  • Describe a new, redefined role for the pharmacist in the tobacco cessation process, positioning them as the initiator of the quit not solely as the provider of services.
  • Summarize how the pharmacist can serve as a motivator and educator for cessation.
  • Explain the importance of pharmacists...
Quick Tips--When Getting a Prescription 12/17/07

This Web site presents questions for patients to ask their doctor, nurse, and/or pharmacist when prescribed a medication.

Some topics addressed include:

  • Generic medications
  • Dosage
  • Potential side effects
  • Issues to discuss with doctor about new prescriptions
Institute for Safe Medication Practices (ISMP) Medication Safety Self Assessment® for Community/Ambulatory Pharmacy 12/17/07

This self assessment is a comprehensive tool designed to help health care providers and their staff assess the safety of medication practices in their pharmacy, identify opportunities for improvement, and compare their experience with the aggregate experiences of demographically similar community pharmacies around the Nation.

It is divided into the following 10 elements:

 

  • Patient information
  • Drug information
  • Communication of drug orders...

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