Pharmacy (retail)


Medication Safety Tools 11/19/13

These three online resources funded by the Agency for Healthcare Research and Quality (AHRQ) and developed by the Institute for Safe Medication Practices (ISMP) can help community pharmacies and outpatient settings improve medication safety and protect patients from the adverse effects of medication errors.

The following tools are available:

  • High-Alert Medications Consumer Leaflets are patient education checklists developed during a study of...
Pharmacy Survey on Patient Safety Culture 02/05/13

The Pharmacy Survey on Patient Safety Culture is designed specifically for community pharmacy staff and asks for their opinions about the culture of patient safety in their pharmacy. This Web page provides tools to help assess safety and quality-improvement areas to make changes in the facility. Included is a toolkit and the 2012 preliminary comparative results.

The toolkit includes the following:

  • Survey form
  • Survey composites and items
  • Survey user’s...
Team Up. Pressure Down. 11/12/12

This nationwide program aims to lower blood pressure and prevent hypertension through patient–pharmacist engagement. The videos and resources on this page can help patients, pharmacists, and health care providers better understand high blood pressure and the steps they can take to prevent or treat it.

Resources include the following:

  • Blood pressure journal
  • Medication tracker wallet card
  • Pocket discussion tool
  • Drug Adherence Work-up (DRAW ©) tool...
Implementation Toolsets for E-Prescribing 06/22/12

These two toolsets offer step-by-step guides for implementing an electronic prescribing (e-prescribing) system in different settings. One is aimed at health care provider organizations, ranging from small independent offices to larger medical groups and “safety net” clinics, and the other is aimed at independent pharmacies.

The following toolsets are available:

  1. A Toolset for E-Prescribing Implementation in Physician Offices: The purpose is...
Advancing Pharmacy Health Literacy Practices Through Quality Improvement: Curricular Modules for Faculty 03/13/12

These curricular modules, for pharmacy faculty, integrate health literacy and health literacy quality improvement into courses, experiential education, and projects for PharmD students and pharmacy residents. The modules are adaptable for use in lectures, seminars, laboratory classes, and experiential education.

The modules consist of 17 activity guides with 4 accompanying PowerPoint presentations. Each activity guide includes a list of further resources.

Improving Medication Safety in Community Pharmacy: Assessing Risk and Opportunities for Change 09/08/10

This manual is designed to help community pharmacy personnel identify potential medication safety risks and prevent errors. Pharmacists can use the materials and tools in this manual to pinpoint specific areas of weakness in their medication delivery systems and to provide a starting point for successful organizational improvements.

The goals of this manual are to:

  • Raise awareness of error-prone processes in the medication delivery system
  • Build awareness of risk...
What You Can Do to Avoid Medication Errors 07/01/09

This fact sheet provides tips on how to avoid medication errors in the following settings:

  • Personal/home care
  • Pharmacy
  • Ambulatory care/outpatient clinic
  • Hospital inpatient care
Stop -- Learn -- Go -- Tips for Talking With Your Pharmacist to Learn How to Use Medicines Safely 01/19/09

This brochure offers tips to help patients work with their health care professionals to learn how to use medicine to increase its benefits. It includes a list of things to tell the pharmacist, questions to ask the pharmacist, and suggestions for checking medications before leaving the pharmacy.

Automated Telephone Reminders: A Tool to Help Refill Medicines on Time 06/04/08

This easy to understand telephone script is provided for use by pharmacies wishing to provide automated refill reminder calls to patients.

Working Together to Manage Diabetes: A Guide for Pharmacy, Podiatry, Optometry, and Dental Professionals 03/19/08

This guide reinforces consistent diabetes messages across the four disciplines—pharmacy, podiatry, optometry, and dentistry (PPOD)—and promotes a team approach to comprehensive diabetes care that encourages collaboration among all care providers.

The guide includes the following sections:

  • Diabetes: A major health problem
  • Impact of controlling the ABCs of diabetes
  • Diabetes management and team care
  • What to discuss with patients with diabetes
  • ...


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