Emergency care


Detoxification Center Evaluation Checklist 02/06/13

The Detoxification Center Evaluation checklist can be used to evaluate intoxicated individuals to determine if they need to go to the emergency department or can safely be transported directly to a county detoxification facility.

The checklist is provided in the report linked below and also includes a followup form.

ER Is for Emergencies 08/09/12

ER Is for Emergencies is a campaign in Washington State to help reduce preventable emergency room visits and redirect care to the most appropriate setting. The campaign Web site includes the following materials:

  • One-page document outlining the Seven Best Practices
  • Patient brochure to help redirect care to the most appropriate setting (also available in Spanish, Russian, and Vietnamese)
  • Educational videos and archived webinars

Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals 03/13/12

This guide, for hospital administrators and emergency department leaders, provides step-by-step instructions for planning and implementing patient flow improvement strategies to ease emergency department crowding.

The information and resources are organized into the following sections:

  • The need to address emergency department crowding
  • Forming a patient flow team
  • Measuring emergency department performance
  • Identifying strategies
  • ...
Natural Disaster Public Service Announcements (PSAs) and Podcasts 02/02/12

This toolkit features public service announcements (PSAs) and podcasts that provide messages with safety tips on how to protect consumers during a natural disaster. Health officials and state and local health departments can tailor messages based on local needs and distribute them through emergency messaging systems.

The PSAs address the following topics:

  • Staying safe after the storm
  • Food and water
  • Prescription drugs
  • Cleanup
  • ...
Emergency Severity Index, Version 4: Implementation Handbook, 2012 Edition 01/19/12

The Emergency Severity Index (ESI) is a simple to use, five-level triage instrument that categorizes emergency department (ED) patients by evaluating both patient acuity and resources. The algorithm provides clinically relevant stratification of patients into five groups from 1 (most urgent) to 5 (least urgent). ED educators, clinicians, and managers can use this practical guide to develop and conduct an ESI educational program, implement the algorithm, and design an ongoing quality...

Hospital Overcrowding 07/12/10

The Hospital Overcrowding Web site includes resources on overcrowding, including the “full capacity protocol,” which guides the movement of patients when the hospital is full, addressing high hospital census in a distributive and safe fashion. This information may be helpful in changing the culture that surrounds the issues related to hospital overcrowding.

Resources include:

  • Overcrowding PowerPoint presentation—contains information on length of stay, nurse–...
Flu.gov 11/23/09

This Web site provides comprehensive government-wide information on seasonal, H1N1 (swine), H5N1 (bird), and pandemic influenza for the general public, health and emergency preparedness professionals, policymakers, government and business leaders, school systems, and local communities. It also provides news, tools, fact sheets, videos, and links to social networking Web sites for the public to connect to local information.

This site is organized into the following sections:...

Cardiac Arrest Registry to Enhance Survival (CARES) Resources 04/28/09

This database for hospitals tracks and identifies incidents of prehospital cardiac arrest. The program consolidates all essential data elements of a prehospital cardiac arrest event in an efficient manner. With this standardized collection system, participants can track emergency care system performance in several, tailored reports.

The resources included on the Web site can help interested hospitals initiate the program in their community. They include:
  • CARES emergency medical...
Deploy Rapid Response Teams 03/15/09

These tools, which are part of the Institute for Healthcare Improvement’s 5 Million Lives Campaign, can help a hospital establish a rapid response team program. A rapid response team is composed of clinicians who bring critical care expertise to the patient bedside (or wherever it is needed) to prevent deaths in patients who are failing outside intensive care settings.

This site is organized into the following sections:
  • Getting started kit
  • Campaign mentor hospitals...
Queueing ToolPak 4.0 04/24/08

The Queueing ToolPak (QTP) is a Microsoft Excel add-in that performs basic calculations for waiting line analysis. The functions allow integration of queueing performance measures into spreadsheet models without the limitations imposed by templates with fixed input and output areas that are commonly used for analysis of waiting lines.


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