Non-English speaking/limited English proficiency

QualityTools

HospitalBillHelp.org 05/08/14

This Web site helps uninsured and underinsured consumers in California navigate the application process for discounted care from hospitals. It also provides information about health insurance plans and pricing to protect against medical debt and underinsurance through policy change, public education, and legal assistance.

The Web site includes shared stories, an insurance calculator, and information in Spanish.

Young Child Risk Calculator 03/12/14

The Young Child Risk Calculator shows the percentage of young children in a State who face selected risk factors, multiple risks, and risks combined with economic hardship. These risk factors—household without English speaker, large family, low parent income, residential mobility, single parent, teen mother, unemployed parent(s)—are associated with poor health, school, and developmental outcomes. Users can select a State, an age group, any number of individual risks, and a level of economic...

Educational Resources for Clinical Trials 02/12/14

This Web site offers consumers information and educational resources about participating in clinical research trials. The selection of resources include past participant videos, researcher explanations about trials, and links to trial and research matching programs. For health care providers, the Web site provides resources on how to talk with patients about clinical trials.

Educational resources include the following:

  • Information about children and clinical...
Communication Climate Assessment Toolkit 10/03/13

The Communication Climate Assessment Toolkit (C-CAT) is an organizational performance assessment toolkit from the Ethical Force Program ® at the American Medical Association designed to assist organizations in meeting the needs of a diverse patient population. This one-of-a-kind resource can help organizations assess how effectively they communicate, so they can target resources for improvement exactly where they are needed.

The C-CAT can help organizations improve...

Refugee Health Screener–15 07/23/13

The Refugee Health Screener–15 (RHS-15) was developed in a community public health setting to be an efficient and effective way to sensitively detect the range of emotional distress common across refugee groups.

This tool provides the English version of the RHS-15 and is for informational purposes only. Bilingual versions of the RHS-15 have been translated by professional translations and with the participation of the community so that each question is asked correctly according...

Addressing Language Access Issues in Your Practice: A Toolkit for Physicians and Their Staff Members 04/29/13

This toolkit, for physicians and health care teams, presents a systems approach to redesigning an office practice to provide the highest quality care possible to patients who speak limited English. It provides a guide to assist in taking small steps toward a complete language access system. The guide includes many options and resources so that practices can tailor their language access program to their particular needs.

This guide is organized around three steps that will help...

Reengineered Discharge Toolkit 04/03/13

This toolkit was developed to facilitate the Project Reengineered Hospital Discharge (RED) intervention. Project RED is a randomized controlled trial at Boston Medical Center. This project reengineers the workflow process and improves patient safety for patients from a network of community health centers discharged from a general medical service at an urban hospital serving a low-income, ethnically diverse population.

The toolkit has been expanded to provide complete...

Migrant Clinicians Network Toolbox and Resources 10/23/12

This online collection for clinicians provides tools and resources for use in various departments of migrant and community health centers.

The Toolbox contains sample documents, forms, policies, tools, and protocols that can be adapted to meet the clinic’s needs to help provide quality health care to the underserved.

The Resource Database includes downloadable resources as well as links on a wide variety of primary care issues. It contains links to other organizations...

Asian Pacific Islander Cancer Education Materials Tool 05/21/12

This tool allows users to search for cancer education materials in Asian or Pacific Islander languages. Users can search by language/ethnicity, cancer type, topic, author, and/or keyword.

Languages or ethnicities include the following:

  • Bangla/Bengali
  • Chamorro
  • Chinese
  • Chuukese
  • English
  • Hawaiian
  • Hindi
  • Hmong
  • Ilocano
  • Japanese
  • Khmer
  • Korean
  • Kosraean
  • Laotian
  • ...
Implementing Multicultural Health Care Standards: Ideas and Examples 08/17/11

This guide provides ideas and examples to aid in the implementation of the National Committee for Quality Assurance’s (NCQA’s) standards for distinction in Multicultural Health Care (MHC). Examples are drawn from applicants to the NCQA Recognizing Innovation in Multicultural Health Care Awards Program. From 2006 to 2009, health plans submitted applications to this program, highlighting their activities as they sought to improve culturally and linguistically appropriate services and reduce...

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