The key function of the National Healthcare Quality Report (NHQR) is to summarize the state of health care quality and access for the Nation and report on progress and opportunities for improving health care quality, as mandated by the U.S. Congress. This report measures trends in effectiveness of care, patient safety, timeliness of care, patient centeredness, and efficiency of care.
The theme of the 2013 report highlights one of AHRQ's priority populations, individuals with...
The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.
Roadmap chapters address the following components of the care continuum:...
Caring Connections provides brochures to help people make informed decisions about end-of-life care and services. The free materials cover various stages of end-of-life care, such as planning ahead, talking with a physician, caring for a loved one, living with an illness, and grieving after a loss.
The brochures cover the following topics:
- Advance care planning legal issues
- Advance directives
- Planning ahead
This toolbox contains tools and strategies to assist health care professionals in implementing Always Events ® initiatives and meeting their patient- and family-centered care goals. Always Events ® are defined as “those aspects of the patient and family experience that should always occur when patients interact with healthcare professionals and the delivery system.”
These tools and strategies were developed by numerous health care professionals from...
INTERACT is a quality improvement program designed to improve the early identification, assessment, documentation, and communication about changes in the status of residents in skilled nursing facilities. The goal of INTERACT is to improve care and reduce the frequency of potentially avoidable transfers to the acute hospital.
The specific tools are designed for use by selected members of the care team. Some of the tools included are:
- Communication tools
The Physician Orders for Life-Sustaining Treatment (POLST) Paradigm program is designed to improve the quality of care people receive at the end of life. It is based on effective communication of patient wishes, documentation of medical orders, and a promise by health care professionals to honor these wishes.
A POLST Paradigm form is a brightly colored document that addresses issues such as pain management, resuscitation orders, feeding procedures, and other medical interventions...
Lakeland Regional Medical Center developed three brochures that may help individuals and families facing the loss of a loved one. These brochures are available via links near the bottom of the page, under the Palliative Care Consultation Services section:
- Surviving the Loss of a Loved One
- Preparing for an Approaching Death
- Perinatal Bereavement
This site provides important information and a guide about end-of-life care. While some of the services are specific to Hoag Hospital, most of the information is general enough for anyone dealing with end-of-life needs.
Visitors to the site can read about the following:
- Comfort and care
- Support for the end of life
- The final stages
- Suggestions on coping
- The next steps
- Things to take care of now
- Talking to...
The TriCentral Palliative Care (TCPC) Program Toolkit provides a step-by-step guide on how to create an innovative outpatient palliative care program within a health care institution. The toolkit provides a blueprint based on the Kaiser Permanente TCPC program. It includes guidelines for modifying the program to fit an organization’s structure and to meet the needs of patients in the local community.
- Introduction to the TCPC program
This tool gives detailed information about Medicare-certified home health agencies. Users can search for information by State, county, or zip code or by the name of the home health agency.