Cultural competence

QualityTools

The Provider's Guide to Quality & Culture 12/17/07

This Web site is designed to assist health care organizations throughout the United States in providing high-quality, culturally competent services to multi-ethnic populations.

This tool addresses the following topics:

  • Getting started
    • What is cultural competence?
    • Evaluating oneself
    • Avoiding stereotypes
    • Cultural competence pointers
    • Provider perspectives
  • Patient/provider interaction
    • ...
Think Cultural Health: Bridging the Health Care Gap through Cultural Competency Continuing Education Programs 12/17/07

This Web site, sponsored by the Office of Minority Health, offers the latest resources and tools to promote cultural competency in health care. It includes free online courses accredited for continuing education credit, as well as supplementary tools to help health care providers and organizations promote respectful, understandable, and effective care. Free registration is required to access some of these tools.

This site includes the following training materials:

  • A...
Health Research and Educational Trust Disparities Toolkit: A Toolkit for Collecting Race, Ethnicity, and Primary Language Information from Patients 12/17/07

The toolkit will help health care organizations understand the importance of collecting accurate data on patients’ race, ethnicity, and primary (preferred) language. Using this toolkit, health care organizations can assess their organizational capacity to collect this information and implement a systematic framework for obtaining such data. To gain access to the entire contents of the tool kit, users must complete a free registration.

This toolkit includes the following materials...

Teaching Cultural Competence in Health Care: A Review of Current Concepts, Policies and Practices 12/17/07

The purpose of this report is to synthesize findings regarding the concepts, policies, and teaching practices with respect to culturally competent health care. The information prescribed provides family physicians with a context and rationale for cultural competence; information specifically relating to the three main culturally and linguistically appropriate services (CLAS) themes—culturally competent care, language access services, and organizational supports—and information related to...

Resources to Implement Cross-Cultural Clinical Practice Guidelines for Medicaid Practitioners: Physician Toolkit and Curriculum 12/17/07

This toolkit will help providers apply the Cross-Cultural Clinical Practice Guidelines, which were written for primary care practitioners serving racially, ethnically, and linguistically diverse Medicaid populations in various outpatient settings. It introduces the fundamentals of cross-cultural practice and offers steps and processes essential to delivering high-quality care to culturally diverse populations.

The toolkit includes the following sections:

  • Introduction and...
Promoting Cultural Diversity and Cultural Competency: Self-Assessment Checklist For Personnel Providing Services and Supports to Individuals and Families Affected by Sudden Infant Death Syndrome and Other Infant Death (SIDS/ID) 12/17/07

This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity and cultural competence when working with individuals and families affected by sudden infant death syndrome and other infant death. It provides concrete examples of the kinds of practices that foster such an environment.

This checklist can be used to assess cultural and linguistic competence in the following areas:

  • Physical environment, materials, and...
Promoting Cultural and Linguistic Competency: Self-Assessment Checklist for Personnel Providing Services and Supports in Early Intervention and Early Childhood Settings 12/17/07

This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity, cultural competence, and linguistic competence in early childhood settings. It provides concrete examples of the kinds of practices that foster such an environment.

This checklist can be used to assess cultural and linguistic competence in the following areas:

  • Physical environment, materials, and resources
  • Communication styles
  • ...
Health Care Disparities 12/17/07

This 5-minute video includes an overview of health care disparities and some strategies for physicians to reduce them within their own practices.

This tool address various aspects of the issues surrounding disparities within health care, including:

  • Definition of health care disparities
  • Examples of health care disparities
    • Cardiac care
    • HIV/AIDS
  • Sources of health care disparities
    • The health care system
      • Service...
Getting Started. . .and Moving On. . . Planning, Implementing and Evaluating Cultural and Linguistic Competency for Comprehensive Community Mental Health Services for Children and Families, Implications for Systems of Care 12/17/07

This four-page checklist was developed by the National Center for Cultural Competence as part of a series to assist organizations and systems of care in developing policies, structures, and practices that support cultural and linguistic competence. It focuses on systems of care and organizations concerned with the delivery of services and supports to children and youth with emotional, behavioral, and mental disorders and to their families.

This checklist addresses the following...

Promoting Cultural Diversity and Cultural Competency: Self-Assessment Checklist for Personnel Providing Services and Supports to Children with Disabilities and Special Health Needs and Their Families 12/17/07

This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity and cultural competence when working with children with disabilities and special health needs and their families. It provides concrete examples of the kinds of values and practices that foster such an environment.

This checklist can be used to assess cultural and linguistic competence in the following areas:

  • Physical environment, materials, and resources...

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