Cultural competence

QualityTools

Provider's Guide to Quality & Culture 02/19/09

This Web site helps health care organizations throughout the US to provide high-quality, culturally competent services to multi-ethnic populations. Through support tools and tutorials, the site serves as a source for health professionals seeking resources on cultural issues within the context of quality of care for the improvement of global health.

Topics covered include:

  • Getting started
    • What is cultural competence?
    • Evaluating oneself
    • Avoiding...
Speaking Together Toolkit 11/24/08

This toolkit offers detailed guidance for building a high-quality language services program. Each section of the toolkit includes steps that guide management of operations and provides strategies to improve services in many care settings.

The toolkit provides the information and resources needed to:

  • Identify individuals, strategies, and tools to build and improve language services
  • Evaluate and improve the quality of an existing language services program...
Treating Adolescents with HIV: Tools for Building Skills in Cultural Competence, Clinical Care, and Support 10/31/08

This interactive series of online training modules is designed for health care providers working with human immunodeficiency virus (HIV)-infected youth. The course is presented from the perspective of a culturally aware care provider. Throughout the course, practical tools are provided to assist with “operationalizing” culturally sensitive best practices in the clinic setting.

Modules include:

  • Fundamentals of adolescent care and cultural competence
  • Psychosocial...
The Cultural Competence Self-Assessment Protocol for Health Care Organizations and Systems 10/01/08

This tool can be used by health care providers, including hospitals and clinics, to conduct organizational assessments of their cultural competence. It is particularly useful for services involving racially and ethnically diverse populations. The protocol’s questions are organized according to the four cornerstones of cultural competence:

  • A health care organization’s relationship with its community
  • The administration and management’s relationship with staff...
EthnoMed Web Site 10/01/08

The EthnoMed Web site provides medical and cultural information about cultural beliefs, medical issues, and other related issues pertinent to the health care of recent immigrants to Seattle (or the United States in general). The site is designed to be used in clinics by care providers before seeing a patient.

The site includes the following information:

  • Cross-cultural health:
    • Clinical topics
    • Community House Calls program
    • Immigration
    • ...
Cultural Competence Health Practitioner Assessment 06/10/08

This self-assessment tool is designed to promote cultural competence as an essential approach for health practitioners in the elimination of health disparities among racial and ethnic groups.

The Culture Competence Health Practitioner Assessment (CCHPA) has six subscales:

  • Values and belief systems
  • Cultural aspects of epidemiology
  • Clinical decisionmaking
  • Life cycle events
  • Cross-cultural communication
  • Empowerment/...
Online Training: Unified Health Communication 101: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency 06/02/08

Unified Health Communication 101: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency is a free online training course that will help providers:

  • Improve patient communication skills
  • Increase awareness and knowledge of the three main factors that affect communication with patients: health literacy, cultural competency, and low English proficiency
  • Implement patient-centered communication practices that demonstrate...
Promoting Cultural and Linguistic Competency: Self-Assessment Checklist for Personnel Providing Services and Supports in Early Intervention and Early Childhood Settings 12/17/07

This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity, cultural competence, and linguistic competence in early childhood settings. It provides concrete examples of the kinds of practices that foster such an environment.

This checklist can be used to assess cultural and linguistic competence in the following areas:

  • Physical environment, materials, and resources
  • Communication styles
  • ...
Health Care Disparities 12/17/07

This 5-minute video includes an overview of health care disparities and some strategies for physicians to reduce them within their own practices.

This tool address various aspects of the issues surrounding disparities within health care, including:

  • Definition of health care disparities
  • Examples of health care disparities
    • Cardiac care
    • HIV/AIDS
  • Sources of health care disparities
    • The health care system
      • Service...
Getting Started. . .and Moving On. . . Planning, Implementing and Evaluating Cultural and Linguistic Competency for Comprehensive Community Mental Health Services for Children and Families, Implications for Systems of Care 12/17/07

This four-page checklist was developed by the National Center for Cultural Competence as part of a series to assist organizations and systems of care in developing policies, structures, and practices that support cultural and linguistic competence. It focuses on systems of care and organizations concerned with the delivery of services and supports to children and youth with emotional, behavioral, and mental disorders and to their families.

This checklist addresses the following...

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