Cultural competence

QualityTools

Improving Quality and Achieving Equity: A Guide for Hospital Leaders 09/01/11

This guide for hospital leaders presents the evidence for racial and ethnic disparities in health care and provides the rationale for addressing them with a focus on quality, cost, risk management, and accreditation. The guide also highlights case studies and model practices, and recommends activities and resources that can help hospitals identify and address disparities in order to achieve equity for patients.

The guide is divided into the following sections:

  • ...
Implementing Multicultural Health Care Standards: Ideas and Examples 08/17/11

This guide provides ideas and examples to aid in the implementation of the National Committee for Quality Assurance’s (NCQA’s) standards for distinction in Multicultural Health Care (MHC). Examples are drawn from applicants to the NCQA Recognizing Innovation in Multicultural Health Care Awards Program. From 2006 to 2009, health plans submitted applications to this program, highlighting their activities as they sought to improve culturally and linguistically appropriate services and reduce...

Turning Knowledge Into Practice: A Manual for Behavioral Health Administrators and Practitioners About Understanding and Implementing Evidence-Based Practices: 2nd Edition 06/22/11

This manual introduces concepts about evidence-based practices to practicing clinicians, behavioral health program leaders, and consumers and families. It provides information, suggests ways of thinking and getting started, and points to additional resources as evolving evidence-based practices become a routine part of service delivery and management.

This second edition is built on the authors’ past experience; the current state of evidence-based practice implementation; feedback...

Cultural Competence: Essential Ingredient for Successful Transitions of Care 03/01/11

This guide for health care professionals provides information about culture and cultural competence for delivery of health services to patients. Effective strategies on how to deliver culturally competent information is provided as an important part of transitioning care of patients.

The guide is organized into the following sections:

  • Definitions
  • Strategies to enhance cultural competence and improve transitions of care
  • References
  • Resources...
Refugee Nutrition Outreach Toolkit 02/16/11

This toolkit was developed by the U.S. Committee for Refugees and Immigrants (USCRI) to educate and assist these populations on how to adopt good habits that help them to prevent nutrition-related disease.

The toolkit contains the following:

  • A nutrition education flip chart to communicate culturally relevant nutrition information to refugee communities. Case managers, ESL (English as a Second Language) teachers, health clinic staff, trained volunteers, and other...
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals 01/31/11

This guide for hospitals shows how to combine concepts from multiple disciplines into a plan for improving communication, cultural competence, and patient- and family-centered care. It provides suggestions on how hospitals can address patient needs, meet the new patient-centered communication standards, and comply with Joint Commission requirements.

The guide includes:

  • Example practices
  • Information on laws and regulations
  • Links to supplemental...
Genetic Counseling Cultural and Linguistic Competence Toolkit 01/18/11

The Genetic Counseling Cultural and Linguistic Competence Toolkit (GCCCT) is a resource portal that provides information for genetic counselors, genetic counseling training programs and students, health care providers, and members of the general public. Its purpose is to improve the delivery of culturally responsive, client-centered genetic counseling to diverse populations and to reduce health disparities.

The toolkit contains a variety of materials, including:

  • ...
Barriers to Care Map 01/17/11

This Web site contains materials from a poster presentation about barriers to care that was presented at the Seventh National Conference on Quality Health Care for Culturally Diverse Populations. Downloadable materials include:

  • A poster that presents the concept of barriers to health care from the patient’s point of view, depicting the various system interface points at which patients can encounter barriers, with examples and suggestions for eliminating each barrier
  • ...
Better Communication, Better Care: Provider Tools to Care for Diverse Populations 07/19/10

Demographic changes, differences in individual belief and behavior, and new legal mandates constantly present health care professionals with new challenges in delivering high quality, effective, and compassionate health care to a diverse patient population. This toolkit provides health care professionals with resources to address these challenges, with a focus on increasing awareness of cultural background and enhancing communication with diverse populations.

The toolkit contents...

Multicultural Health Care: A Quality Improvement Guide 02/19/10

This guide for health care organizations provides resources on how to deliver and arrange health care services to diverse patients. The guide has quality improvement initiatives and downloadable ready-to-use tools in the Resource Library to improve access to care and reduce health care disparities.

The information found in the Steps to Quality Improvement section of the guide is organized into the following four chapters that follow the steps of a basic quality improvement...

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