Patient satisfaction

QualityTools

Cancer Care Patient Navigation Tools for Community Cancer Centers 01/21/10

These tools can help community cancer centers establish a comprehensive patient navigation program. The Web site includes downloadable materials to engage and support implementation through assessment tools, job descriptions, and standard operating procedures.

Resources included are:

  • Patient navigation levels I–III
  • Preassessment tool
  • Patient navigator responsibilities and core functions
  • Sample patient navigator job descriptions
  • ...
Environmental Scan of Instruments to Inform Consumer Choice in Assisted Living Facilities 12/17/07

This report examines questionnaires, surveys, and other instruments currently used to assess the services and quality of care in assisted living facilities across the United States including consumer-reported instruments, expert observational instruments, and provider-reported tools that evaluate services offered, the physical and cultural environments, staff issues, activities, social support, and contractual issues.

The report includes the following sections:

  • ...

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