Patient satisfaction

QualityTools

OpenNotes Toolkit 04/01/14

The OpenNotes Toolkit provides step-by-step strategies to help health care providers implement open notes in their health systems. The toolkit also offers tips for both patients and clinicians on maximizing the benefits of open notes.

The toolkit is divided into the following sections:

  • Why implement open notes at your institution?
  • How will open notes work for your institution?
  • What do open notes look like at other sites?
  • Tools for...
Minnesota Community Measurement: Provider Tools and Resources 11/05/13

These tools and resources for providers and health professionals complement the categories of data reported by the Minnesota Community Measurement (MNCM). MNCM creates and refines measures, and collects and reports health care data used to drive improvement in health care. The tools and resources encourage safe, efficient, and effective patient care; and provide a general overview of comparative data and performance reporting.

The tools and resources are divided into the following...

Engaging Patients in Improving Ambulatory Care 09/30/13

This toolkit, for health care organizations and primary care practices, provides guidance on how to work with patients and families to improve care. The compendium of resources includes a variety of tools that health care organizations can use to engage patients. These tools can help recruit, orient, and train patients; clarify roles and responsibilities; and put a structure in place to foster relationships. The accompanying video segments offer lessons and tips for effectively working with...

Road to Health Toolkit Evaluation Guide 10/09/12

This toolkit for community health workers, diabetes educators, and health educators presents easy-to-use tools for collecting key pieces of data in evaluations. The evaluation tools assist in determining how the Road to Health Toolkit is being implemented and if any changes are needed for participants at risk for type 2 diabetes.

The toolkit includes three forms to collect data:

  • Road to Health Intervention Tracking Form: Group Sessions
  • Road to Health...
Performance Measurement and Public Reporting Quality Toolbox 09/19/12

This toolbox for patients and consumers provides information on how consumers can make health care decisions that improve the quality of care that they receive. These presentations, fact sheets, guidelines, and surveys can assist consumers by helping them get high quality care.

The toolkit includes:

  • Consumer principles on measurement and public reporting
  • Patient experience survey
  • Transparency: shedding light on health care quality
  • Performance...
Promoting Your Public Report: A Hands-On Guide 03/02/12

This toolkit is designed to help communities increase awareness and use of their public reports comparing health care quality, cost, patient experience, and other aspects of value by consumers and other important audiences. The suggested approaches and template materials are intended for use with the media, both in traditional settings (e.g., printed newspapers, radio broadcasts) and online avenues (e.g., news Web sites, blogs). The materials have been compiled for modification and use by...

Always Events® Toolbox 12/08/11

This toolbox contains tools and strategies to assist health care professionals in implementing Always Events ® initiatives and meeting their patient- and family-centered care goals. Always Events ® are defined as “those aspects of the patient and family experience that should always occur when patients interact with healthcare professionals and the delivery system.”

These tools and strategies were developed by numerous health care professionals from...

Getting Started in Video Ethnography: A Catalyst for Guiding and Motivating Quality Improvement 11/09/11

This toolkit is a step-by-step guide for individual quality improvement advisers or improvement teams, health care providers, nurses, physicians, applied researchers, and others interested in conducting field work interviews and observation to identify gaps and opportunities to improve health care quality from the perspectives of patients.

The toolkit contains key information on the four main stages of video ethnography for quality improvement:

  • Preparing for field work...
Care Coordination Measures Atlas 02/15/11

The Care Coordination Measures Atlas lists existing measures of care coordination, with a focus on ambulatory care, and presents a framework for understanding care coordination measurement. The atlas includes measures of patient and caregiver experiences with care coordination, as well as experiences of health care professionals and health system managers. It is intended for evaluators of projects aimed at improving care coordination and for quality improvement practitioners and researchers...

Home Health Care CAHPS® Survey Materials 09/14/10

The Home Health Care CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey is designed to measure the experiences of people receiving home health care from Medicare-certified home health care agencies. The survey is designed to meet the following three broad goals:

  • To produce comparable data on the patient’s perspective that allows objective and meaningful comparisons between home health agencies on domains that are important to consumers
  • Public...

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