Cultural differences

QualityTools

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals 04/24/14

The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:...

Communication Climate Assessment Toolkit 10/03/13

The Communication Climate Assessment Toolkit (C-CAT) is an organizational performance assessment toolkit from the Ethical Force Program ® at the American Medical Association designed to assist organizations in meeting the needs of a diverse patient population. This one-of-a-kind resource can help organizations assess how effectively they communicate, so they can target resources for improvement exactly where they are needed.

The C-CAT can help organizations improve...

Refugee Health Screener–15 07/23/13

The Refugee Health Screener–15 (RHS-15) was developed in a community public health setting to be an efficient and effective way to sensitively detect the range of emotional distress common across refugee groups.

This tool provides the English version of the RHS-15 and is for informational purposes only. Bilingual versions of the RHS-15 have been translated by professional translations and with the participation of the community so that each question is asked correctly according...

Addressing Language Access Issues in Your Practice: A Toolkit for Physicians and Their Staff Members 04/29/13

This toolkit, for physicians and health care teams, presents a systems approach to redesigning an office practice to provide the highest quality care possible to patients who speak limited English. It provides a guide to assist in taking small steps toward a complete language access system. The guide includes many options and resources so that practices can tailor their language access program to their particular needs.

This guide is organized around three steps that will help...

Reengineered Discharge Toolkit 04/03/13

This toolkit was developed to facilitate the Project Reengineered Hospital Discharge (RED) intervention. Project RED is a randomized controlled trial at Boston Medical Center. This project reengineers the workflow process and improves patient safety for patients from a network of community health centers discharged from a general medical service at an urban hospital serving a low-income, ethnically diverse population.

The toolkit has been expanded to provide complete...

Cultural Competency in Mental Health Peer-Run Programs and Self-Help Groups: A Tool to Assess and Enhance Your Services 06/28/12

This tool, for program managers of mental health peer-run programs and self-help groups, provides a step-by-step process to assess and cultivate cultural competency. The guide helps program managers identify strengths and limitations in five key organizational areas to meet the needs of its members. The five focus areas follow:

  1. Administration, policies, and guidelines
  2. Peer providers and group leaders
  3. Services and support
  4. Program and group environment...
Ensuring the Seventh Generation: A Youth Suicide Prevention Toolkit for Tribal Child Welfare Programs 01/05/12

The purpose of this toolkit is to help tribal child welfare workers and care providers play an effective role in the prevention of suicide among the children and youth they serve. It addresses several questions that the tribal child welfare worker needs to consider to be effective. In addition, the toolkit contains background reading on the issue of suicide in Indian Country and the use of cultural approaches to prevention and community healing. Several resources are also listed for further...

Implementing Multicultural Health Care Standards: Ideas and Examples 08/17/11

This guide provides ideas and examples to aid in the implementation of the National Committee for Quality Assurance’s (NCQA’s) standards for distinction in Multicultural Health Care (MHC). Examples are drawn from applicants to the NCQA Recognizing Innovation in Multicultural Health Care Awards Program. From 2006 to 2009, health plans submitted applications to this program, highlighting their activities as they sought to improve culturally and linguistically appropriate services and reduce...

Cultural Competence: Essential Ingredient for Successful Transitions of Care 03/01/11

This guide for health care professionals provides information about culture and cultural competence for delivery of health services to patients. Effective strategies on how to deliver culturally competent information is provided as an important part of transitioning care of patients.

The guide is organized into the following sections:

  • Definitions
  • Strategies to enhance cultural competence and improve transitions of care
  • References
  • Resources...
Refugee Nutrition Outreach Toolkit 02/16/11

This toolkit was developed by the U.S. Committee for Refugees and Immigrants (USCRI) to educate and assist these populations on how to adopt good habits that help them to prevent nutrition-related disease.

The toolkit contains the following:

  • A nutrition education flip chart to communicate culturally relevant nutrition information to refugee communities. Case managers, ESL (English as a Second Language) teachers, health clinic staff, trained volunteers, and other...

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