Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff

QualityTool

Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff

Description

This training program is designed to introduce pharmacists to the problem of low health literacy in patient populations and to identify the implications of this problem for the delivery of health care services. The program also explains techniques that pharmacy staff members can use to improve communication with patients who may have limited health literacy skills.

This program requires about two hours to present. A suggested agenda is included, along with the following materials:

  • PowerPoint presentation
  • Handouts to practice the techniques presented
  • Reference list

Developer:

Emory University

Funding Sources:

Agency for Healthcare Research and Quality; Robert Wood Johnson Foundation

History

Release Date: 1007
Original Summary: November 2007
Last Updated: 12/18/13

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