Recommendations and Promising Practices for Designing a Patient and Family-Centered Health Care System


Recommendations and Promising Practices for Designing a Patient and Family-Centered Health Care System


This report provides guidance to key constituents in health care—patients and families, providers, administrators, educators, researchers, advocates, and funders—for advancing patient- and family-centered care, and specifically for creating partnerships with patients and families in quality improvement and health care redesign. Many of the report’s recommendations are illustrated by examples drawn from health facilities and other organizations that are making exemplary progress in partnering with patients and families. 

The report is divided into the following chapters:

  • Making partnerships with patients and families an essential aspect of health care redesign and quality improvement
  • Creating partnerships in hospital settings
  • Creating partnerships in ambulatory settings
  • Educating health care professionals
  • Educating health care leadership
  • Evaluation and research
  • The role of payers and accrediting and licensing organizations
  • The role of professional associations and disease-specific organizations
  • Creating partnerships with quality improvement and patient safety organizations
  • Supporting patient and family members as advisors and leaders
  • The role of foundations, government agencies, and corporations


Institute for Patient- and Family-Centered Care; Institute for Healthcare Improvement

Funding Sources:

California HealthCare Foundation


Release Date: 2008
Date Verified: 12/10/14
Original Summary: December 2014
Last Updated: 12/10/14

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