The Provider's Guide to Quality & Culture

QualityTool

The Provider's Guide to Quality & Culture

Description

This Web site is designed to assist health care organizations throughout the United States in providing high-quality, culturally competent services to multi-ethnic populations.

This tool addresses the following topics:

  • Getting started
    • What is cultural competence?
    • Evaluating oneself
    • Avoiding stereotypes
    • Cultural competence pointers
    • Provider perspectives
  • Patient/provider interaction
    • Clinical exchanges
    • Prior assumptions and prejudices
    • Medical history and diagnosis
    • Patient adherence
    • Working with an interpreter
    • Non-verbal communication
    • Relating to patient's families
  • Health disparities
    • The impact of cultural competence on clinical outcomes
    • Disparities among specific racial, ethnic, and cultural groups
    • Reducing health disparities in Asian American and Pacific Islander populations
    • HIV in young people 13-24: A brief review of the literature
    • The incidence of disease among specific racial, ethnic, and cultural groups
    • Varied reactions to standard treatments among different groups
  • Cultural groups
    • Understanding minority, immigrant, and refugee populations
    • Common health problems in selected minority, ethnic, and cultural groups
    • Common beliefs and practices
    • An expanded look at some cultural groups
    • Book excerpts
  • Culturally competent organizations
    • Defining a culturally competent organization
    • Culturally competent guidelines for managed care plans
    • Organizational self-assessment tools
    • Government policies
  • Additional resources

Developer:

Bureau of Primary Health Care-Health Resources and Services Administration; Health Resources and Services Administration; Management Sciences for Health, Inc.; U.S. Department of Health and Human Services

Funding Sources:

Management Sciences for Health, Inc.; U.S. Agency for International Development

History

Release Date: 2006
Original Summary: May 2006
Last Updated: 05/05/08

Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.

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