Provider's Guide to Quality & Culture

QualityTool

Provider's Guide to Quality & Culture

Description

This Web site helps health care organizations throughout the US to provide high-quality, culturally competent services to multi-ethnic populations. Through support tools and tutorials, the site serves as a source for health professionals seeking resources on cultural issues within the context of quality of care for the improvement of global health.

Topics covered include:

  • Getting started
    • What is cultural competence?
    • Evaluating oneself
    • Avoiding stereotypes
    • Cultural competence pointers
    • References
  • Patient provider interaction
    • Clinical exchanges
    • Prior assumptions and prejudices
    • Medical history and diagnosis
    • Patient adherence
    • Working with an interpreter
    • Non-verbal communication
    • Relating to patients’ families
  • Health disparities
    • Clinical outcomes
  • Cultural groups
    • Understanding minority immigrant and refugee populations
    • Common health problems in selected minority, ethnic, and cultural groups
    • Common beliefs and cultural practices
    • An expanded look at some cultural groups
    • Book excerpts
  • Culturally competent organizations
    • Culturally competent organizations
    • Office of Civil Rights policy guidance
    • Culturally and Linguistically Appropriate Services (CLAS standards)
  • Additional resources

Developer:

Bureau of Primary Health Care-Health Resources and Services Administration; Management Sciences for Health, Inc.; U.S. Department of Health and Human Services

Funding Sources:

Management Sciences for Health, Inc.; U.S. Agency for International Development

History

Release Date: 2001
Original Summary: February 2009
Last Updated: 03/16/09

QualityTool Classification

Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.

This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.