Provider's Guide to Quality & Culture


Provider's Guide to Quality & Culture


This Web site helps health care organizations throughout the US to provide high-quality, culturally competent services to multi-ethnic populations. Through support tools and tutorials, the site serves as a source for health professionals seeking resources on cultural issues within the context of quality of care for the improvement of global health.

Topics covered include:

  • Getting started
    • What is cultural competence?
    • Evaluating oneself
    • Avoiding stereotypes
    • Cultural competence pointers
    • References
  • Patient provider interaction
    • Clinical exchanges
    • Prior assumptions and prejudices
    • Medical history and diagnosis
    • Patient adherence
    • Working with an interpreter
    • Non-verbal communication
    • Relating to patients’ families
  • Health disparities
    • Clinical outcomes
  • Cultural groups
    • Understanding minority immigrant and refugee populations
    • Common health problems in selected minority, ethnic, and cultural groups
    • Common beliefs and cultural practices
    • An expanded look at some cultural groups
    • Book excerpts
  • Culturally competent organizations
    • Culturally competent organizations
    • Office of Civil Rights policy guidance
    • Culturally and Linguistically Appropriate Services (CLAS standards)
  • Additional resources


Bureau of Primary Health Care-Health Resources and Services Administration; Management Sciences for Health, Inc.; U.S. Department of Health and Human Services

Funding Sources:

Management Sciences for Health, Inc.; U.S. Agency for International Development


Release Date: 2001
Original Summary: February 2009
Last Updated: 03/16/09

QualityTool Classification

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