Multicultural Health Care: A Quality Improvement Guide


Multicultural Health Care: A Quality Improvement Guide


This guide serves as a resource for those wanting to undertake quality improvement initiatives to improve culturally and linguistically appropriate services and to reduce disparities in care. It is intended for health care organizations such as managed care plans, large group practices, hospitals, public health agencies, disease management organizations, community health centers, and other institutions that provide and/or arrange for care of diverse patients.

The guide is organized into four chapters that follow the steps of a basic quality improvement process:

  • Chapter 1: Assessment
  • Chapter 2: Planning
  • Chapter 3: Implementation
  • Chapter 4: Evaluation

Each chapter contains explanatory text, information on how to follow the process, and examples from a variety of settings. A free information brochure, which provides an overview of the guide, is available for download from this site. Additionally, a free DVD that contains tools, resources, and reference materials is available for order.


Eli Lilly and Company; National Committee for Quality Assurance

Funding Sources:

Eli Lilly and Company


Release Date: 2007
Original Summary: May 2008
Last Updated: 06/23/08

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