It's About Time! Achieving Benchmarks and Best Practices in Wait Time Management

QualityTool

It's About Time! Achieving Benchmarks and Best Practices in Wait Time Management

Description

This report provides the basis for governments to accelerate their timetable for the adoption of wait-time for health services benchmarks, the setting of targets, and the implementation of strategies to meet the targets. It addresses the following:


  • Defining wait-time benchmarks
  • When does the clock start ticking
  • “First principles” to guide development of wait-time benchmarks
  • The Waiting Time Alliance’s (WTA’s) proposed wait-time benchmarks
  • Implementation issues
  • Strategies to improve timely access to care
  • 4-M Toolbox of strategies to mitigate, measure, and manage wait times
  • Recommendations
  • Recent benchmarking efforts in Canada
    • The benefits of wait-time benchmarks
    • Review of the benchmarking process
    • The 2004 first ministers’ accord
    • Governments’ efforts to date
    • Other recent work on wait-time benchmarks in Canada and internationally
  • Feedback on our interim report
    • Response to the notion of developing wait-time benchmarks
    • Response to our “first principles”
    • Feedback on interim report benchmarks
  • The WTA’s revised benchmarks
    • Specialty reports
    • How do the proposed wait-time benchmarks relate to the current situation regarding wait times?
    • The need for wait-time benchmarks for other health care interventions
  • Implementation issues
    • Supply-side issues
    • Demand-side issues
    • Lack of wait-time related data
    • Ramifications of not meeting the benchmarks
  • Strategies to improve timely access to care
    • The wait-time code
    • The WTA’s 4-M Toolbox of strategies to mitigate, measure, monitor, and manage wait times

Developer:

Canadian Medical Association

Funding Sources:

Canadian Medical Association

History

Release Date: 2005
Original Summary: June 2006
Last Updated: 04/25/08

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