Improving Your Office Testing Process: A Toolkit for Rapid-Cycle Patient Safety and Quality Improvement

QualityTool

Improving Your Office Testing Process: A Toolkit for Rapid-Cycle Patient Safety and Quality Improvement

Description

This toolkit provides information and resources to help physicians' offices, clinics, and other ambulatory care facilities assess and improve the testing process in their offices. The tools will help office staff examine how tests are managed in the office, from the moment tests are ordered until the patient is notified of the test results and the appropriate followup is determined. The toolkit is adaptable to meet the needs of each care facility and goal.

The toolkit is organized into the following sections:

  • User guide
  • Using the toolkit
  • Starting the improvement process in your office
  • Assessing office readiness
  • Planning for improvements
  • Assessing your testing process
  • Patient engagement
  • Using the patient handout
  • Chart audits
  • Electronic health record evaluation

Select materials are also available in Spanish.

Developer:

University of Cincinnati; University of Chicago; Cleveland Clinic; SUNY University at Buffalo; Access Community Health Network

Funding Sources:

Agency for Healthcare Research and Quality

History

Release Date: 2013
Original Summary: September 2013
Last Updated: 03/12/14

QualityTool Classification

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