IDEALL Health Project: Improving Diabetes Efforts Across Language and Literacy: Automated Telephone Disease Management (ATDM) Protocol

QualityTool

IDEALL Health Project: Improving Diabetes Efforts Across Language and Literacy: Automated Telephone Disease Management (ATDM) Protocol

Description

This protocol from the Improving Diabetes Efforts Across Language and Literacy (IDEALL) Health Project helps facilitators implement the Automated Telephone Diabetes Management (ATDM) support component. The tool is used for the two forms of support–automated telephone diabetes management and group medical visits–which were implemented for a group of patients with poor control of type 2 diabetes.

The topics covered include:

  • Overview
  • Survey details
  • Data transfer
  • Daily clinical report
  • Goals and procedures for general phone encounters
  • Initial phone encounter
  • Guidelines for responding to extreme values
  • Clinical protocol
  • Procedures for write-up of ATDM progress notes
  • Referrals
  • Appendices

Developer:

Community Health Network of San Francisco

Funding Sources:

Agency for Healthcare Research and Quality; The Commonwealth Fund; The California Endowment Fund

History

Release Date: 2004
Original Summary: June 2009
Last Updated: 11/11/09

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