Health Care Language Services Implementation Guide


Health Care Language Services Implementation Guide


This guide, for health care organizations and professionals in clinical settings, provides information on how to implement language access services (LAS) for individuals with limited English proficiency (LEP). It lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step.

The guide is organized into the following sections:

  • Step 1: Patient language needs assessment
  • Step 2: Organizational capabilities assessment
  • Step 3: LAS components
    • Resource Unit A: Interpretation services
    • Resource Unit B: Written materials
    • Resource Unit C: Interpretation services
    • Resource Unit D: Notice of LAS to LEP patients
    • Resource Unit E: Community involvement
    • Resource Unit F: Written language assistance plans
  • Step 4: LAS quality evaluation
  • LAS implementation workbook
  • Examples of forms and documents
  • Resource library
  • Traveling points of contact
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Office of Minority Health; U.S. Department of Health and Human Services

Funding Sources:

U.S. Department of Health and Human Services


Original Summary: July 2010
Last Updated: 03/14/12

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