Health Care Criteria for Performance Excellence

QualityTool

Health Care Criteria for Performance Excellence

Description

This guide can help potential Baldrige applicants decide on approaches to quality improvement; improve communication, productivity, and effectiveness; and achieve strategic goals. It includes a self-analysis worksheet, scoring system, and scoring guidelines.

The requirements of the Health Care Criteria for Performance Excellence are embodied in the following seven categories:

  1. Leadership
  2. Strategic planning
  3. Customer focus
  4. Measurement, analysis, and knowledge management
  5. Workforce focus
  6. Process management
  7. Results

Developer:

Baldrige National Quality Program at NIST

Funding Sources:

National Institute of Standards and Technology

History

Original Summary: November 2010
Last Updated: 06/13/12

QualityTool Classification

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