Engaging Patients in Improving Ambulatory Care


Engaging Patients in Improving Ambulatory Care


This toolkit, for health care organizations and primary care practices, provides guidance on how to work with patients and families to improve care. The compendium of resources includes a variety of tools that health care organizations can use to engage patients. These tools can help recruit, orient, and train patients; clarify roles and responsibilities; and put a structure in place to foster relationships. The accompanying video segments offer lessons and tips for effectively working with patients to improve care.

The toolkit is organized into the following chapters:

  • Introduction
  • Getting started
  • Involving patients and families in practice improvement
  • Identifying and recruiting patients
  • Orientation and training
  • Fostering partnership
  • Infrastructure and support
  • Engaging the patient perspective produces real change
  • Act on patient input and track the impact
  • Improving provider experience and efficiency
  • A movement to change the health care system


Robert Wood Johnson Foundation

Funding Sources:

Robert Wood Johnson Foundation


Release Date: 2013
Original Summary: September 2013
Last Updated: 12/18/13

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