The Cultural Competence Self-Assessment Protocol for Health Care Organizations and Systems

QualityTool

The Cultural Competence Self-Assessment Protocol for Health Care Organizations and Systems

Description

This tool can be used by health care providers, including hospitals and clinics, to conduct organizational assessments of their cultural competence. It is particularly useful for services involving racially and ethnically diverse populations. The protocol’s questions are organized according to the four cornerstones of cultural competence:

  • A health care organization’s relationship with its community
  • The administration and management’s relationship with staff
  • Inter-staff relationships at all levels
  • The patient/enrollee-provider encounter

Developer:

Beth Israel Deaconess Medical Center; SUNY/Downstate Medical Center; Massachusetts Institute of Technology; Public Health Foundation

Funding Sources:

Robert Wood Johnson Foundation

History

Release Date: 2004
Original Summary: October 2008
Last Updated: 10/13/08

QualityTool Classification

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